• Free Shipping logoFREE Shipping over $50*
  • easy returns logoFREE & Easy Returns
  • price match logoPrice-Match Guarantee
USD
  • CAD
  • GBP
  • EUR
About us Sustainability Retailers
search
umbra
Question
Bag
  • Featured

    • New Arrivals
    • Best Sellers
    • Community Gallery
  • Mirrors & Decor

    • Mirrors
    • Picture Frames
    • Planters & Vases
    • Games
    • Wall Decor & Clocks
    • All Mirrors & Decor
  • Window

    • Single Curtain Rods
    • Double Curtain Rods
    • Tension Rods
    • Curtains
    • Hold Backs & Rings
    • All Window
  • Storage

    • Cosmetic Organizers
    • Jewelry Storage
    • Hooks
    • Shelves & Racks
    • Memo Boards
    • Shoe Racks
    • All Storage
  • Kitchen

    • Soap Dispensers
    • Trash Cans
    • Dish Racks & Mats
    • Barware
    • All Kitchen
  • Bath

    • Cosmetic Organizers
    • Trash Cans
    • Countertop Accessories
    • Shower & Tub Organization
    • Toilet Paper Stands
    • Bathroom Accessories
    • All Bath
  • Furniture

    • Coat Racks
    • Storage & Ladders
    • Entryway
    • Desks
    • Coffee & End Tables
    • Chairs & Stools
    • All Furniture
  • Design Stories
Account Wishlist About us Sustainability
location
Find A Retailer
USD
  • CAD
  • GBP
  • EUR
  • Customer Service

  • FAQs
  • Shipping & Returns
  • Start A Return
  • Quality Guarantee
  • Best Price Guarantee
  • Contact Us
  • Contact Us

  • 1-800-387-5122
  • info@umbra.com
Contact Us location Find A Retailer
skip to main Umbra Umbra
  • This icon serves as an accessibility statement for umbra

    Accessibility

  • Help

    • Customer Service

    • FAQs
    • Shipping & Returns
    • Start A Return
    • Quality Guarantee
    • Best Price Guarantee
    • Contact Us
    • Contact Us

    • 1-800-387-5122
    • info@umbra.com
    Contact Us
  • heart

    Wishlist

  • User

    Account

    use space key to expand and enter to redirect

    My Account

    Log In Sign Up
  • Featured
    • New Arrivals

    • Best Sellers

    • Community Gallery

  • Mirrors & Decor
    • Mirrors

    • Frames

    • Planters & Vases

    • Wall Decor & Clocks

    • Games

    • Shop All

  • Window
    • Single Curtain Rods

    • Double Curtain Rods

    • Tension Rods

    • Curtains

    • Hold Backs & Rings

    • Alternative Solutions

    • Shop All

    • Curtain Rod Guide

    • Umbra Window Story

    • Sustainability

  • Storage
    • Cosmetic Organizers

    • Jewelry Storage

    • Shelves & Racks

    • Hooks

    • Memo Boards

    • Shoe Racks

    • Shop All

  • Kitchen
    • Soap Dispensers

    • Trash Cans

    • Dish Racks & Mats

    • Paper Towel Holders

    • Organization & Accessories

    • Barware

    • Shop All

    • Otto Soap Dispenser - Troubleshooting

  • Bath
    • Trash Cans

    • Cosmetic Organizers

    • Toilet Paper Stands

    • Countertop Accessories

    • Shower & Tub Organization

    • Bathroom Accessories

    • Shop All

  • Furniture
    • Coat Racks & Entryway

    • Coffee & End Tables

    • Storage & Ladders

    • Desks & Freestanding Shelves

    • Chairs & Stools

    • Shop All

  • |
  • Design Stories
search
Bag
Explore Categories
  • New Arrivals
  • Mirrors & Decor
  • Window
  • Storage & Organization
  • Bath
  • Kitchen
  • Furniture
Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts

Fraud & Arbitrage Policy

We take fraud prevention seriously, and our policy is designed to prevent arbitragers and illegitimate re-sellers from completing a purchase from us. We want all customers to have an enjoyable experience when shopping with us, so we are vigilant in ensuring that only honest purchases occur on our site.

 

Here's what we do:

 

* We track every transaction made on the site and can detect patterns that may indicate fraudulent activity. 
* Customers must provide valid payment information - this includes credit card numbers, expiration dates, etc., which are verified by a third party secure payment processor before the completion of the sale. 
* We have strict limits on how much any one customer can purchase at once; if someone appears to be placing orders with highly unusual quantities or dollar amounts, we will investigate further and may refuse the sale.  
* If an individual customer is found to be abusing our policy - for example, by participating in arbitrage or reselling illegitimate goods - we reserve the right to refuse their purchase as well as ban them from shopping with us again in the future.  

 

There's no need to panic if you accidentally hit a 'buy' button too many times - just give us a call, let us know what happened, and we'll sort it out. And cheer up - we don't bite (though there may be some light sarcasm involved). 

At the end of the day, it's all about making sure everyone who shops with us has a great experience without having to worry about fraudsters getting away with something they shouldn't. Thanks for understanding!

Invalid password
Enter
  • Company Info

    • Our Story
    • Our Designers
    • Umbra Store
    • Umbra Careers
    • Design Stories Blog
    • Sustainability
    • Community
  • Partners

    • Wholesale
    • Trade
    • Tradeshow Schedule
    • Become an Affiliate Partner
    • Media Inquiries
    • Store Locator
    • Design With Us
    • MAP Policy
  • Customer Service

    • Accessibility
    • Shipping & Returns
    • Start A Return
    • Quality Guarantee
    • Best Price Guarantee
    • My Account
    • Sezzle
    • Donations
  • Contact Us
1-800-387-5122 info@umbra.com
  • Instagram
  • LinkedIn
  • Facebook
  • Pinterest

Secure Payments By

  • master
  • paypal
  • visa
  • Company Info

  • Our Story
  • Our Designers
  • Umbra Store
  • Umbra Careers
  • Design Stories Blog
  • Sustainability
  • Community
  • Partners

  • Wholesale
  • Trade
  • Tradeshow Schedule
  • Become an Affiliate Partner
  • Media Inquiries
  • Store Locator
  • Design With Us
  • MAP Policy
  • Customer Service

  • Accessibility
  • Shipping & Returns
  • Start A Return
  • Quality Guarantee
  • Best Price Guarantee
  • My Account
  • Sezzle
  • Donations
  • Contact Us

  • Contact Us
  • 1-800-387-5122 info@umbra.com
  • Instagram
  • LinkedIn
  • Facebook
  • Pinterest

Secure Payments By

  • master
  • paypal
  • visa
Privacy Policy   |   Cookie Policy   |   Terms & Conditions

0 Items in your cart

Awesome! You've qualified for free shipping
You are $50.00 away for free shipping

Subtotal $0

Checkout

Tax and shipping will be calculated at checkout.

Your shopping cart is empty.

Get Notified

These items are out of stock and will be removed from your cart before checkout. Sign up to be notified when they're back in stock.

Check your email and try again.
Close