Returns and exchanges
If you are not entirely satisfied with your purchase, we're here to help. If you don't absolutely love your new Umbra items, send them back within 45 days from your order date for a refund or a store credit using our prepaid return shipping labels. If an item in your order arrives damaged or defective, please press the Quality Guarantee option below and our team will assist you with replacing or crediting the damaged items. For larger items, please issue a separate return for each shipment box you received in order to get the correct amount of return labels.
Click here for information on our Return & Exchange Policy