Working at Umbra

Here at Umbra, we never sit still. As a global houseware brand, we are constantly on the move when it comes to innovation and designing great products for households across the world. Our Passion and drive span all the way from our in-house design studio to marketing, finance and everywhere in between.

Original

Originality is deeply rooted in the core of our business. Here at Umbra, you are not only part of a global team but also an individual contributor that matters. We encourage originality in every area of our business and empower our employees to push the boundaries with new ideas and concepts that will bring our business to the next level.

Innovative

Our business is growing quickly, and is constantly evolving. We rely on our team to think quick, challenge the norm and initiate change. Innovation is the driving force not only behind our products but throughout our organization.

People

Our business would not exist without our people. We are a diverse group that is comprised of over 20 nationalities with one common objective: work hard and spread the love for original design. With offices in Europe, UK, Brazil & China, there are endless opportunities for movement and growth.

Health & Wellness

  • On site gourmet chef and café with a focus on healthy dining options
  • Company-subsidized full-course breakfast and lunch menus
  • On-site gym with full shower facilities, free amenities and towel service
  • Company-subsidized personal trainer services
  • Daily selection of fresh fruit and home-baked goods
  • Evening take-home meal service
  • Free coffee and tea including Starbucks coffee
  • Company-subsidized employee sports activities
  • Flexible hours and telecommuting scheduling (varies by department and position)
  • Company-paid first aid and material handling equipment certification

Personal Development & Opportunities

  • Competitive salaries and incentive programs based on personal performance
  • Internal Cross-Department Career Opportunities
  • Company- sponsored tuition reimbursement and apprenticeship programs
  • Short-term International Employee Exchange Program with paid accommodation
  • Free 24/7 access to 120 e-learning courses for personal development and learning
  • On-site company library with free borrowing privileges
  • Company-paid employee coaching for personal development
  • International Employee Referral Program with cash reward
  • Employee suggestion program with generous rewards for implemented suggestions
  • Employee recognition awards for outstanding work performance (cash and product)
  • Service awards of cash and product dollars on significant service anniversaries (1st, 5th, 10th, 15th, 20th)

Social & Community

  • Free daily shuttle service between Scarborough campus and downtown Toronto
  • Quarterly new employee luncheon with founder and President
  • Company sponsored employee social events including, theme days, Halloween Party, Holiday Party, Summer Company BBQ with contests and free employee gifts
  • Generous employee product discounts off regular retail priced Umbra products
  • Welcome gift and luncheon for new employees on their first day
  • Roof top lounge and outdoor patio meeting and eating facilities
  • Access to free tickets to Toronto Maple Leafs and Raptors regular season and playoff games in the Company ACC suite
  • Monthly Cake Day to celebrate employee birthdays internationally with business updates
  • Monthly draws for employees celebrating their birthday to win a day off with pay
  • On-site lunch and learn presentations
  • Friends and Family factory sales of deeply discounted Company products
  • Subsidized personal travel costs when combined with business
  • Annual Bring Your Child to Work Day activities
  • Free on-site parking
  • Convenient access to TTC public transportation system

Company Benefits

  • Company matched GRSP
  • Company-wide bonus program (RONA)
  • Company subsidized group benefit coverage
  • Open membership to employee Social and Joint Health and Safety Committees
  • Company-paid Employee Assistance Program
  • Competitive salaries and incentive programs based on personal performance

Opportunities

Employment: Full Time

Department: Design

Reports To: Senior Design Lead

Salary: Competitive Compensation/Benefits

About this role...

Are you a well-rounded Designer with a passion for original design coupled with a strong understanding of home décor and trends, consumer behavior, design principles, and production know-how?

Join Us - We’re Umbra: Inspired by design, driven to perform!

Here’s what makes you successful at Umbra…
  • Entrepreneurial Spirit: With a “no job is too small” mentality, you roll up your sleeves, boldly jump in and get it done! You have a passion for design and feel at home in a private, non-corporate work environment.
  • Can-Do Attitude: You’re a confident and resilient self-starter with a positive attitude and strong work ethic. You respond to changing priorities with urgency, and work effectively under pressure to deliver on customer expectations.
  • Curiosity: You thrive in a fast-paced environment, ask questions and seek out answers. You challenge the status quo, embrace change and constantly look for ways to be faster, better. You’re a quick learner, keen to master new skills and technologies.
  • Street Smarts: You’re a practical problem-solver who takes calculated risks and uses data to drive results. You use common sense and available evidence to create workable solutions, set priorities and meet deadlines.
  • Team Player Mentality: As a collaborative team player, you build effective working relationships across all levels of our global organization. Your humility and optimism inspire others and drive team success.
What you’ll do to be successful…
  • Design Original Products: Design original and innovative products and graphics for the Décor category including photo displays, clocks, planters, hooks, organizers and home accessories. Collaborate with Category Management, China Development and Design, Marketing, and Sales teams to design branded and private label products for many of the world’s largest global retailers.
  • Research and Develop New Design Ideas: Research and identify original décor product ideas, designs, materials and production techniques. Manage all aspects of product development from design specification to launch. Update and develop product specifications accurately and on time including product illustrations and production data.
  • Present Original Product Design Ideas: Present and recommend your original décor product design ideas to the Senior Design Lead and Senior Management. Create prototypes for approval and customer presentations.
  • Build Relationships: Build and maintain important relationships with the Design community and attend local design-related events. Work from the Umbra Concept store located in downtown Toronto once a week to engage with customers.
What you’ll bring to be successful…
  • Technical Skills: Strong proficiency in Adobe Illustrator, Photoshop and CAD programs including SOLIDWORKS and KeyShot.
  • Design Sense: Proven ability to design innovative and user-focused products and translate trends into commercially viable designs. Sound understanding of home décor trends, assortment planning and putting themes and collections together.
  • Model making: Exceptional skills in sketching, paper cutting and developing handmade models and prototypes.
  • Reporting and Presentation Skills: Solid reporting, analytical and problem-solving skills. Well-developed communication, presentation and interpersonal skills required to collaborate with cross-functional teams. Attentive to detail and highly organized.
  • Education: Post-secondary degree or equivalent in Design with a preference for Industrial, Environmental, Architectural or similar program. In-depth knowledge of a wide variety of materials and manufacturing processes, especially plastics.
  • Preferred Experience: 2-3 years’ experience in Industrial or Product Design preferably in the home décor or housewares industry. Strong understanding of design and product development from concept to production including knowledge of material capabilities and limitations.
Here’s how we reward success…

Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RSP matching programs, as well as more exciting things like continuous learning opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to keep you healthy. We also have our own workshop and supervisor on-site equipped with 3D printers and a CNC machine for prototyping. Overall, a fab place to work and build a career!

How to join our global team…

If this career opportunity is your dream job, send your resume and portfolio (as a link or a PDF no larger than 2MB) to jobs@umbra.com, referencing “Junior Product Designer” in the subject line.

We are Umbra... A leading global design company

We share a vision of creating original, modern, casual and affordable design for every room in the home. We are a privately owned, Canadian company with over 35 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.

Employment: Full Time

Department: Category Management

Reports To: Director of Category Management

Salary: Competitive Compensation/Benefits

About this role...

Are you looking to advance your career in a global housewares Category Management Team?

Are you passionate about high quality original product creation and development for the modern home?

Join Us - We’re Umbra: Inspired by design, driven to perform!

Here’s what makes you successful at Umbra…
  • Entrepreneurial Spirit: With a “no job is too small” mentality, you roll up your sleeves, boldly jump in and get it done! You have a passion for design and feel at home in a private, non-corporate work environment.
  • Can-Do Attitude: You’re a confident and resilient self-starter with a positive attitude and strong work ethic. You respond to changing priorities with urgency, and work effectively under pressure to deliver on customer expectations.
  • Curiosity: You thrive in a fast-paced environment, ask questions and seek out answers. You challenge the status quo, embrace change and constantly look for ways to be faster, better. You’re a quick learner, keen to master new skills and technologies.
  • Street Smarts: You’re a practical problem-solver who takes calculated risks and uses data to drive results. You use common sense and available evidence to create workable solutions, set priorities and meet deadlines.
  • Team Player Mentality: As a collaborative team player, you build effective working relationships across all levels of our global organization. Your humility and optimism inspire others and drive team success.
What you’ll do to be successful…
  • Communicate: Interact daily with cross-functional partners (i.e. Category Management Teams Design, Development, and Sales) and communicate product details and changes accurately to cross-functional teams.
  • Develop: Develop sales material and technical information to support the sales force and customers. This includes printed and electronic documents, product training material, packaging specifications, item weights & measures and other support data. Demonstrate a basic understanding of costing implications as they relate to the Product Development process and provide input to create improved processes that increase efficiency and productivity.
  • Project Management: Research and gather consumer insight material both online and at retail to aid in the product development process. Survey the competitive landscape and maintain performance/technical benchmarks. Work within and demonstrate proficiency with Product Management Systems.
  • Eye for Detail: Have an eye for detail to understand design’s aesthetic intent and to ensure adherence to quality standards.
  • Prioritize: Demonstrate an ability to evaluate and change priorities as needed.
What you’ll bring to be successful…
  • Technical Skills: Proficiency in Excel, PowerPoint and Product Management Systems. SAP knowledge is an asset.
  • Reporting Skills: Solid reporting and analytical skills. Confident in organizing information and responding to questions adroitly. Attentive to detail and highly organized.
  • Education: Post-secondary degree or equivalent with a preference for Business, Marketing or similar program.
  • Preferred Experience: Minimum 2 years’ experience in brand management administration within consumer goods; preferably in the home products industry with experience dealing with global retail market. Proven success in multi-tasking and meeting strict deadlines and objectives. Open minded, solution-oriented and assertive in pursuing issues to closure.
Here’s how we reward success…

Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RRSP matching programs, as well as more exciting things like continuous learning and career growth opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to keep you healthy. Overall, a fab place to work and build a career!

How to join our global team…

If this career opportunity is your dream job, send your resume to jobs@umbra.com, referencing “Product Line Coordinator” in the subject line.

We're Umbra... A leading global design company

We share a vision of creating original, modern, casual and affordable design for every room in the home. We are a privately owned, Canadian company with over 35 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.

Employment: Full Time

Department: Demand Planning

Reports To: Manager, Inventory Management

Salary: Competitive Compensation/Benefits

About this role...

Are you a collaborative, proven strategic thinker looking to apply your inventory management skill set to ecommerce as part of a global team?

Are you a forecast leader with a mathematician/statistician’s passion for algorithms and analytics?

Join Us- We’re Umbra: Inspired by design, driven to perform!

Here’s what makes you successful at Umbra…
  • Entrepreneurial Spirit: With a “no job is too small” mentality, you roll up your sleeves, boldly jump in and get it done! You have a passion for design and feel at home in a private, non-corporate work environment.
  • Can-Do Attitude: You’re a confident and resilient self-starter with a positive attitude and strong work ethic. You respond to changing priorities with urgency, and work effectively under pressure to deliver on customer expectations.
  • Curiosity: You thrive in a fast-paced environment, ask questions and seek out answers. You challenge the status quo, embrace change and constantly look for ways to be faster, better. You’re a quick learner, keen to master new skills and technologies.
  • Street Smarts: You’re a practical problem-solver who takes calculated risks and uses data to drive results. You use common sense and available evidence to create workable solutions, set priorities and meet deadlines.
  • Team Player Mentality: As a collaborative team player, you build effective working relationships across all levels of our global organization. Your humility and optimism inspire others and drive team success.
What you’ll do to be successful…
  • Drive Revenue Growth: Collaborate with Sales and Marketing to develop strategies and drive revenue growth and Ecommerce opportunities. Monitor customer performance scorecard in collaboration with Customer Operations and facilitate actions to improve service levels specifically on inventory fulfillment/fill rate.
  • Develop Analytics, Processes and Recommendations: Build and implement innovative demand planning processes. Develop analytics to identify opportunities and risks and recommend appropriate actions. Demonstrate visible leadership in ongoing process improvement initiatives.
  • Collaborate with Cross-functional Teams: Collaborate with the Product Development Team to ensure efficient and timely process flow of new product releases. Work actively with teams to ensure that APO (Advanced Planner Optimizer) is effective and integrates seamlessly with SAP MRP and Sales Order modules including proper reporting in BW. Build strong relationship with Operations ensuring constant communication on any forecast shifts that will impact DC’s.
What you’ll bring to be successful…
  • Technical Skills: Highly proficient computer skills with extensive experience in any Demand Planning/Forecasting application. APO and SAP experience is an asset.
  • Analytical Skills: Well developed analytical, reporting and problem-solving skills with demonstrated ability to resolve complex mathematical, algorithmic, and statistical problems. Driven to learn, research and improve analytics skillset.
  • Presentation Skills: Proven ability to organize and present data in an impactful and coherent way. Well-developed communication, presentation and interpersonal skills required to collaborate with cross-functional teams. Attentive to detail with an eye for subtleties in complex systems.
  • Education: Equivalent of a degree in Mathematics, with a concentration in Statistics. MBA is an asset.
  • Preferred Experience: 5+ years’ experience in leading Demand Planning teams with solid understanding of complex forecasting processes and algorithms. Ecommerce experience is highly desired. Proven success in multi-tasking and meeting strict deadlines and objectives. Open minded, solution-oriented and assertive in pursuing open issues to closure.
Here’s how we reward success…

Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RRSP matching programs, as well as more exciting things like continuous learning and career growth opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to keep you healthy. Overall, a fab place to work and build a career!

How to join our global team…

If this career opportunity is your dream job, send your resume to jobs@umbra.com, referencing “Demand Planner” in the subject line.

We are Umbra... A leading global design company

We share a vision of creating original, modern, casual and affordable design for every room in the home. We are a privately owned, Canadian company with over 35 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.

Employment: Full Time

Department: Marketing

Reports To: Marketing Specialist

Salary: Competitive Compensation/Benefits

About this role...

Are you a solution-oriented, hands-on marketer experienced in coordinating tradeshows, events or other marketing related projects?

Are you passionate about global project management in a fast-paced entrepreneurial environment?

Join Us - We’re Umbra: Inspired by design, driven to perform!

Here’s what makes you successful at Umbra…
  • Entrepreneurial Spirit: With a “no job is too small” mentality, you roll up your sleeves, boldly jump in and get it done! You have a passion for design and feel at home in a private, non-corporate work environment.
  • Can-Do Attitude: You’re a confident and resilient self-starter with a positive attitude and strong work ethic. You respond to changing priorities with urgency, and work effectively under pressure to deliver on customer expectations.
  • Curiosity: You thrive in a fast-paced environment, ask questions and seek out answers. You challenge the status quo, embrace change and constantly look for ways to be faster, better. You’re a quick learner, keen to master new skills and technologies.
  • Street Smarts: You’re a practical problem-solver who takes calculated risks and uses data to drive results. You use common sense and available evidence to create workable solutions, set priorities and meet deadlines.
  • Team Player Mentality: As a collaborative team player, you build effective working relationships across all levels of our global organization. Your humility and optimism inspire others and drive team success.
What you’ll do to be successful…
  • Manage European Tradeshows: Manage and coordinate all aspects of European B2B tradeshows including comprehensive work back schedules, site contracts, ordering product/samples, merchandise layouts, graphics, budgets, vendors and suppliers, hotel bookings, shipping arrangements, physical set up and tear down logistics, etc. Compile and execute stock orders relating to trade publications and associated materials.
  • Support New Product Launches and Marketing Projects: Collaborate with global offices to develop marketing collateral, sales support tools and product launch plans. Assist to organize and distribute physical catalogue mailing for Europe in collaboration with Canadian headquarters. Help prepare for customer visits and update the Almere showroom with the latest product launches, catalogues, products and graphics. Assist in reconciling monthly expenses and with other administrative duties as assigned.
What you’ll bring to be successful…
  • Technical Skills: Strong knowledge of the creative design process and Microsoft Office, especially Excel and Power Point, is required. Knowledge of graphic design platforms and/or SAP is preferred. Professional proficiency in oral and written English is essential.
  • Project Management Skills: Strong project management skills with demonstrated ability to plan, organize and manage multiple fast-moving projects concurrently within strict deadlines and budget constraints. Attentive to detail and highly organized.
  • Strong People Skills: Polished personal presentation and well-developed interpersonal and communication skills with ability to manage cross-functional teams and produce results.
  • Education: Equivalent of a university/college degree in Event Management, Experiential Marketing, Event Production or a related discipline is required.
  • Preferred Experience: 1 to 3 years’ experience in tradeshow organization, event management and production, retail / trade marketing or in a similar role. Retail/wholesale experience is an asset.
Here’s how we reward success…

Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RRSP matching programs, as well as more exciting things like continuous learning and career growth opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to keep you healthy. Overall, a fab place to work and build a career!

How to join our global team…

If this career opportunity is your dream job, send your resume to jobs@umbra.com, referencing "Tradeshow and Marketing Coordinator" in the subject line.

We are Umbra... a leading global design company

We share a vision of creating original, modern, casual and affordable design for every room in the home. We are a privately owned, Canadian company with over 35 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.

Employment: Full Time

Department: Sales

Reports To:

Salary: Competitive Compensation/Benefits

About this role...

Are you passionate about owning your business and growing ecommerce sales by developing and managing strong customer relationships in your account portfolio?

Join Us- We’re Umbra: Inspired by design, driven to perform!

Here’s what makes you successful at Umbra…
  • Entrepreneurial Spirit: With a “no job is too small” mentality, you roll up your sleeves, boldly jump in and get it done! You have a passion for design and feel at home in a private, non-corporate work environment.
  • Can-Do Attitude: You’re a confident and resilient self-starter with a positive attitude and strong work ethic. You respond to changing priorities with urgency, and work effectively under pressure to deliver on customer expectations.
  • Curiosity: You thrive in a fast-paced environment, ask questions and seek out answers. You challenge the status quo, embrace change and constantly look for ways to be faster, better. You’re a quick learner, keen to master new skills and technologies.
  • Street Smarts: You’re a practical problem-solver who takes calculated risks and uses data to drive results. You use common sense and available evidence to create workable solutions, set priorities and meet deadlines.
  • Team Player Mentality: As a collaborative team player, you build effective working relationships across all levels of our global organization. Your humility and optimism inspire others and drive team success.
What you’ll do to be successful…
  • Lead all ecommerce account activity for your portfolio and coordinate decision making impacting account performance and service
  • Manage customer relationships in your ecommerce channel
  • Identify and develop new business opportunities and relationships to grow revenue, profitability, and market share, using data to drive results
  • Grow the share of ecommerce to retail sales without sacrificing overall retail sales
  • Develop and manage annual quota, sales action plan, and monitor results vs plan throughout the year for .com accounts in your portfolio
  • Own the budget and provide fiscal oversight of allocated resources, assets, and expenses, making changes as needed to accommodate for variations in projected budget
  • Negotiate contracts with key partners to deliver high-growth results
  • Conduct business reviews with accounts and present findings to senior executive team as appropriate
  • Collaborate with cross-functional departments and global team to deliver results domestically and internationally
  • Help to manage and expand our drop-ship model
  • Assist Marketing with the development of marketing strategies and advertising plans
  • Partner with Operations to ensure ecommerce channel goods are fulfilled on time with a high level of customer satisfaction
  • Travel to business partner sites as required
What you’ll bring to be successful…
  • Proven success in creating and fostering relationships with buyers and customers
  • Strong negotiation and account management skills
  • Well-developed working knowledge of ecommerce channel, including understanding key trends and ability to sell new products into existing channel
  • Know-how to drive growth through partnerships, working collaboratively and cross-functionally
  • Solid business decision-making skills using data analytics
  • Enthusiastic, customer-centric, polished professional presentation and well-developed communication and interpersonal skills
  • 3-5 years’ online sales experience, including managing, meeting and exceeding a sales budget
  • Strong knowledge of MS Office applications including Excel, Power Point and reporting tools is required; SAP knowledge is an asset
  • Equivalent of post-secondary degree and/or diploma in Business Administration
  • Availability to travel quarterly with valid cross-border travel documentation
  • A flair for design, trends and housewares is an asset
Here’s how we reward success…

Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RRSP matching programs, as well as more exciting things like continuous learning and career growth opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to keep you healthy. Overall, a fab place to work and build a career!

How to join our global team…

If this career opportunity is your dream job, send your resume to jobs@umbra.com, referencing “Sales Manager, Ecommerce” in the subject line.

We are Umbra …
Innovative

Curiously Creative

Modern

Embrace Change

Original

Intelligent Design

Casual

Spiritedly Competent

Driven

Opportunity Seeking

Connected

Collaborative Success

Global

World Leaders

We share a vision of creating original, modern, casual and affordable design for every room in the home. We are a privately owned, Canadian company with over 35 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.

Employment: Full Time

Department: Marketing

Reports To: Global Marketing Leader

Salary: Competitive Compensation/Benefits

About this role...

Are you a gifted story teller proficient at developing brand enhancing visual and written content?

Are you an expert at social media and community management with a passion for content marketing?

Join Us - We’re Umbra: Inspired by design, driven to perform!

Here’s what makes you successful at Umbra…
  • Entrepreneurial Spirit: With a “no job is too small” mentality, you roll up your sleeves, boldly jump in and get it done! You have a passion for design and feel at home in a private, non-corporate work environment.
  • Can-Do Attitude: You’re a confident and resilient self-starter with a positive attitude and strong work ethic. You respond to changing priorities with urgency, and work effectively under pressure to deliver on customer expectations.
  • Curiosity: You thrive in a fast-paced environment, ask questions and seek out answers. You challenge the status quo, embrace change and constantly look for ways to be faster, better. You’re a quick learner, keen to master new skills and technologies.
  • Street Smarts: You’re a practical problem-solver who takes calculated risks and uses data to drive results. You use common sense and available evidence to create workable solutions, set priorities and meet deadlines.
  • Team Player Mentality: As a collaborative team player, you build effective working relationships across all levels of our global organization. Your humility and optimism inspire others and drive team success.
What you’ll do to be successful…
  • Build Engaging Content: Build and execute Umbra brand and products awareness strategies across a variety of online channels. Manage content that conveys Umbra’s unique value and its products as a brand rooted in original design.
  • Deliver Original Stories: Collaborate with internal partners, external influencers and industry experts to develop relevant video and graphic content to help tell stories of Umbra and its products. Manage product stories, messaging, positioning, tone of voice and content across a variety of online channels.
  • Launch New Products: Manage all aspects of the assigned Go to Market product launches and develop marketing tools including one pagers, sell stories, videos, etc.
  • Manage Email Marketing: Partner with Brand Studio to develop on-brand email content within deadlines. Ensure distribution adheres to brand standards, marketing best practices and applicable regulations including anti-spam laws.
  • Measure Campaigns and Analytics: Develop campaign reports to identify brand presence and awareness opportunities and monitor brand engagement across all channels. Measure and optimize online activities.
What you’ll bring to be successful…
  • Experience: 3 years’ experience in digital marketing or social/community management roles. Experience analyzing and interpreting data and generating reports is required. CPG/Community Engagement Agency/Retail/wholesale experience is an asset.
  • Technical Skills: Strong written English communication skills and proficiency with Excel. Experience with Google Analytics, Hootsuite or Sprout Social and social listening platforms is required. Strong written portfolio and knowledge of Salsify are an asset.
  • Creative Communication: Proficient at telling stories and developing creative brand enhancing visual and written content to own the Umbra on-line brand voice. Strong command of multi-channel communication with proven ability to approach tasks from the consumer point of view. Passion for content marketing and current on social media and community management trends.
  • Editorial point of view: Strong visual aptitude, social-savvy and awareness of trends with demonstrated ability to communicate product value through written and edited stories/messages.
  • Education: Equivalent of a university/college degree in Marketing, Business Administration or a related discipline is required.
Here’s how we reward success…

Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RRSP matching programs, as well as more exciting things like continuous learning and career growth opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to keep you healthy. Overall, a fab place to work and build a career!

How to join our global team…

If this career opportunity is your dream job, send your resume to jobs@umbra.com, referencing "Content Marketing Specialist" in the subject line.

We are Umbra …
Innovative

Curiously Creative

Modern

Embrace Change

Original

Intelligent Design

Casual

Spiritedly Competent

Driven

Opportunity Seeking

Connected

Collaborative Success

Global

World Leaders

We share a vision of creating original, modern, casual and affordable design for every room in the home. We are a privately owned, Canadian company with over 35 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.

Employment: Full Time

Department: Customer Operations

Reports To: Customer Operations Supervisor

Salary: Competitive Compensation/Benefits

About this role...

Are you enthusiastic and highly organized with a proven ability to solve problems?

Do you love the customer more than anything else?

Are you fluent (written and oral) in both English and French?

Join Us - We’re Umbra: Inspired by design, driven to perform!

Here’s what makes you successful at Umbra…
  • Entrepreneurial Spirit: With a “no job is too small” mentality, you roll up your sleeves, boldly jump in and get it done! You have a passion for design and feel at home in a private, non-corporate work environment.
  • Can-Do Attitude: You’re a confident and resilient self-starter with a positive attitude and strong work ethic. You respond to changing priorities with urgency, and work effectively under pressure to deliver on customer expectations.
  • Curiosity: You thrive in a fast-paced environment, ask questions and seek out answers. You challenge the status quo, embrace change and constantly look for ways to be faster, better. You’re a quick learner, keen to master new skills and technologies.
  • Street Smarts: You’re a practical problem-solver who takes calculated risks and uses data to drive results. You use common sense and available evidence to create workable solutions, set priorities and meet deadlines.
  • Team Player Mentality: As a collaborative team player, you build effective working relationships across all levels of our global organization. Your humility and optimism inspire others and drive team success.
What you’ll do to be successful…
  • Build Strong Relationships: Build and maintain strong internal and external relationships with Sales Representatives, Sales Managers, Buyers, Retail Customers, Consumers and the general public by providing accurate and timely information. Attend European Tradeshows as necessary.
  • Drive Continuous Improvement: Research and resolve customer queries including account set-up, maintenance, sales, order tracking, product/pricing information, credit adjustments, returned merchandise, stock availability, ship dates, COD and pick up information.
  • Deliver Exceptional Customer Service: Run sales reports, take orders via telephone, fax, and EDI, and respond to email inquiries. Proactively monitor outstanding order reports and routinely follow up with customers.
  • Problem Solve: Review customer orders and clarify order discrepancies.
What you’ll bring to be successful…
  • Experience: 2 to 5 years’ customer service experience in consumer goods is required, preferably in the giftware or home products industry. Experience in a manufacturing warehouse environment and online ERP systems knowledge are an asset.
  • Technical Skills: Strong knowledge of Excel, Power Point and Product Management Systems is required. SAP knowledge is an asset.
  • Languages: Professional proficiency in oral and written English and French is required.
  • Education: Minimum secondary school diploma.
Here’s how we reward success…

Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RRSP matching programs, as well as more exciting things like continuous learning and career growth opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to keep you healthy. Overall, a fab place to work and build a career!

How to join our global team…

If this career opportunity is your dream job, send your resume to jobs@umbra.com, referencing "Customer Service Coordinator, French" in the subject line.

We are Umbra …
Innovative

Curiously Creative

Modern

Embrace Change

Original

Intelligent Design

Casual

Spiritedly Competent

Driven

Opportunity Seeking

Connected

Collaborative Success

Global

World Leaders

We share a vision of creating original, modern, casual and affordable design for every room in the home. We are a privately owned, Canadian company with over 35 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.