Careers

We share a vision of creating original, modern, and casual design for every room in the home. Curiosity, creativity and a passion for design are common characteristics of Umbra people around the world. We work out of more than 15 different countries, collaborating and pulling the best out of each other and ourselves. We are a private company with more than 30 years of experience in our industry—still led by our original founders.

We are driven. We explore options and seek out innovative solutions—not just in our product development cycle, but in the way we approach our business. Our business model is unique: no other housewares company is so intensely focused on continuously designing original product, while at the same time managing production, distribution and our very own flagship retail store. Our products sell in over 120 countries, with exciting plans for expansion. Being vertically integrated and truly global allows us to develop broad and diverse business skills.

Original...our people cherish design and are continuously innovating new products that respond to everyday challenges in the home

Modern...our people embrace and drive change in a business that is constantly evolving

Casual...our people don’t take themselves too seriously, but we’re professionals in our approach to business and leadership

If you are looking for a truly unique work experience where you can apply your creativity, individuality and intelligence to a growing global business, take a look at an opportunity at Umbra!

 


Opportunities at Umbra


Customer Service Coordinator; Toronto, Ontario

2017-04-27

Contract Employment

About this role…

Are you enthusiastic and highly organized with a proven ability to solve problems? Do you love the customer more than anything else? This is a fantastic opportunity to become part of the Umbra Customer Operations Team working to assist Sales and provide exceptional customer service to our accounts.

What you'll do…

  • Resolve customer queries, including account set-up, maintenance, sales, order tracking, product/pricing information, credit adjustments, returned merchandise, stock availability, ship dates and picking up information.
  • Provide impeccable customer service to Umbra consumers.
  • Ensure accurate and timely entry of customer orders.
  • Monitor and perform follow up related to inventory, shipping and invoicing ensuring on time delivery, as well as maintain and update customer web portals as required.
  • Provide accurate and timely information and maintain relationships with Buyers, Sales Representatives (internal and external), Sales Managers, Retail Customers, Consumers, and the general public.
  • Attend local Tradeshows, as necessary.

What you’ll bring…

  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have an appreciation for design.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You are agile and adept at working in a multi-stakeholder environment. You appreciate the nuances of a private, non-corporate company environment.
  • That’s not all!: You are a critical thinker, with a “business first” approach. You are confident and persuasive with unquestionable integrity. You are proficient at active listening. You are a strong team player, encouraging collaboration, someone who can develop and maintain effective working relationships across all levels of the organization.
  • Experience: Minimum 2-5 years’ customer service experience in consumer goods. Advanced communication skills (phone, fax, and email correspondence). Ability to manage multiple priorities and task simultaneously. Previous experience working in a manufacturing warehouse environment and with online ERP Systems.
  • Technical: Strong proficiency in MS Office applications, proficient in SAP.
  • Education: Minimum Secondary School diploma. A recognized College Diploma is strongly preferred.

What we bring…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Customer Service Coordinator” in the subject line.

 



Senior Marketing Manager; Toronto, Ontario

2017-06-22

Full Time Employment

About this role…

Are you a data-savvy senior Marketing leader with an appetite for building a world class marketing team? Showcase your broad range of trade, product and digital marketing expertise on the global stage and move your career to the next level!

What you'll do…

Leading the launch of several Marketing initiatives and strategies to propel double-digit sales growth, the Senior Marketing Manager will possess relevant expertise in the following marketing disciplines:

  1. Trade:
    • Tradeshow management
    • Planograms and in-store merchandising
    • Customer catalogue management
  2. Digital Marketing:
    • Community management and social media
    • Email marketing, including B2B and B2C
    • Public relations and Company-sponsored community events
    • Consumer- facing website
    • B2B website
    • Own and manage collateral calendar for the marketing organization and develop content with brand studio
  3. Product Marketing:
    • Create tools and programs, and develop plans to roll out collateral and activities centered around selling specific products (both B2C and B2B)
    • Work with product management team to develop and roll out product descriptions, positioning and value propositions
    • Manage online portal to facilitate sharing of tools across organization
    • Manage communication and rollout of tools and collateral across the organization

What you’ll bring…

  • Experience/ Education: 6+ years of marketing experience in B2B and B2C environments with digital marketing and product marketing absolutely necessary. CPG experience is highly preferred. 3+ years’ hands-on experience building and managing digital marketing teams. Experience working with sales teams to develop marketing tools, programs and campaigns to drive increased sales essential; field sales experience an asset. MBA preferred; BA in Marketing or related business discipline required.
  • Technical Skills: Well-developed data analytical skills with polished presentation style. Knowledge and/or experience with SEO/SMO, influencer campaigns, planograms, in-store merchandising and management of retailer relationships are all strongly preferred.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal-oriented high achiever. You are agile and adept at working in a multi-stakeholder environment.
  • Attitude: You have a positive attitude, strong work ethic and can adapt to changing priorities. You have an appreciation for design.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization.
  • Organization Skills: You thrive in a fast-paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.

What we bring…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Senior Marketing Manager” in the subject line.

 



Product Line Manager; Toronto, Ontario

2017-08-14

Full Time Employment

About this role…

Are you looking to advance your career by leading a global housewares Category Management team? Are you a team player passionate about high quality original product creation and development for the modern home? Are you an analytical strategic thinker who sees the bigger picture and executes with the mentality that changes can and will be made? Read on!

What you'll do…

  • Deliver Great Product On Time – You will manage product lifecycle from concept to launch. You will provide leadership and direction to sourcing and design teams. You will collaborate with design, marketing, and sourcing to develop products that compliment and/or expand the current product portfolio.
  • Drive Sales and Profit Growth – You will achieve category sales and margin growth objectives in support of speed to market goals. You will identify global growth opportunities.
  • Conduct Global Market Research – You will research and analyze the global market to build a market map while addressing consumer trends. You will manage category product assortment and establish target pricing. You will act as a subject matter expert for your category.
  • To make this happen, you will coordinate and facilitate sourcing meetings, brainstorming sessions, packaging and artwork briefs and line reviews.

What you’ll bring…

  • Experience: Minimum 5 years’ experience in consumer goods; preferably giftware or home products industry with experience dealing with global retail market.
  • Education: Post-secondary degree or equivalent with a preference for Business, Marketing or similar program.
  • Technical Skills: Proficiency in Excel, PowerPoint and Product Management Systems with strong attention to detail and highly organized.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You are agile and adept at working in a multi-stakeholder environment. You appreciate the nuances of a private, non-corporate company environment.
  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have an appreciation for design.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization.
  • Business Acumen & Decision Making: You take a “business first” approach, anticipating business needs and applying expertise within this context. You are open minded and assertive in pursuing issues to closure. You provide input to create improved processes that increase efficiency and productivity.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.
  • Critical Thinking: You are a versatile thinker, applying common sense and objectivity to evaluate and determine a solution. You balance an analytical approach with a people-centric perspective when problem solving.
  • Integrity & Influence: You are confident and persuasive with unquestionable integrity. You are a strong team player with demonstrated ability to influence and motivate others.

What we offer…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Product Line Manager” in the subject line.

 



Product Designer, Toronto, Ontario

2017-10-17

Full Time Employment

About this role…

Are you a well-rounded Designer with an insatiable curiosity and a strong understanding of home trends, consumer behavior, design principles, and production know-how?

We are seeking a talented experienced Designer to join the Umbra Studio and manage all aspects of product development from design specification to launch. Our ideal candidate is both passionate and driven and will work closely with our team to create functional and decorative innovations.

What you'll do…

  • Develop a range of innovative products in a wide range of materials including wood, plastic, metal and fabric
  • Produce accurate 2D and 3D product specifications and drawings and account for cost, ergonomic, safety and manufacturing limitations
  • Continually search and identify new product ideas, designs, materials and production techniques
  • Collaborate with a multi-disciplinary team that includes Category Managers, Designers, Developers in Asia, Marketing, and Sales
  • Create prototypes as required for approval and customer presentations
  • Communicate effectively and extensively throughout the design process with Graphic Designers, Product Development and Quality Control, Marketing/Sales teams
  • Attend trade shows, vendor and client presentations as required
  • Maintain regular contact with design community

What you’ll bring…

  • Education: Post-secondary degree/diploma in industrial design or relevant experience.
  • Experience: Minimum 5 years of work experience as an Industrial Designer. Knowledge of a wide variety of materials and manufacturing processes, especially plastics. Complete understanding of design for manufacturing, including knowledge of capabilities and limitations. Creative problem solving and analytical skills. Preference will be given to those with housewares experience.
  • Passion: You have a passion for design that solve real life problems in order to bring successful products to markets.
  • Design Sense: You have a strong design awareness and ability to translate trends into commercially viable designs. You are driven to design user-focused products and are enthusiastic to be part of the entire design process. You have a sound understanding of assortment planning and putting themes and collections together.
  • Technical: You have exceptional 2D skills like hand sketching, Keyshot, Illustrator and Photoshop rendering. You are equally skilled with 3D CAD. Experience with SolidWorks required.
  • Model making: You love working with your hands and will eagerly show off your exceptional model/prototype making skills in our workshop.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal-oriented, high achiever. You appreciate the nuances of a private, non-corporate company environment.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective relationships with co-workers. You love to work with others who are as passionate about design as you are to achieve common goals.
  • Communication: You are comfortable and confident presenting designs and responding to questions.

What we offer…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this captures your imagination, please send your resume and portfolio (as a link or a PDF no larger than 2MB) tojobs@umbra.com, referencing “Product Designer” in the subject line. Please include both individual and group work in your portfolio and explain the role you played in your group work.

 



GRAPHIC DESIGNER, Scarborough, Ontario

2018-01-30

Full Time Permanent

About this role…

Looking to showcase your graphic design and brand expression talents in a global design company with a focus on quality and quantity messaging?

This unique opportunity within the Umbra Brand Studio supports the visual representation of the Umbra brand voices (Umbra, Umbra Shift, and custom brands) globally, across digital, B2B and B2C channels.

What you'll do…

We are seeking an ideas-driven graphic designer with a proven track record in both creative and functional design. You thrive in multi-channel brand and product representation, from digital to print to packaging messaging. Your experience supports ongoing efficiency improvements and rapid output. Most importantly, your creative capabilities are perfectly balanced with your results-driven focus. You are a thinker and a doer and are comfortable wearing both hats at the same time.

  • Generate graphic content for the Umbra brands and custom lines. Be involved and at times lead in conceptualization and design of graphic applications from concept to completion
  • Participate and at times own the scoping, development and execution of brand-related materials as required across digital (websites, email, social media, lookbooks etc.), print, packaging, internal branding, POP displays and brand collateral
  • Create designs that align to the look, feel and tone of Umbra brand guidelines while actively participating in the ongoing optimization of our Brand voice articulation
  • Closely collaborate with domestic and international teams including the Brand Studio, China Graphics, Marketing, Global Sales and Product Development
  • Take a leading role in the optimization and printing of internal and external graphics

What you’ll bring…

  • Post-secondary degree or diploma in Graphic Design is required
  • Minimum of 3 years of work experience in a Graphic Design department or studio is required including experience in both creative and functional design across multiple messaging mediums for digital, packaging and publications. Experience in styling with photography and videography content is strongly preferred
  • Strong knowledge of Adobe CC, website design and layout is required
  • Demonstrated ability to manage multiple fast-moving projects concurrently within strict deadlines and budget constraints
  • li> Strong creative capabilities perfectly balanced with being results-driven and thriving on wearing both hats at the same time
  • Polished professional presentation with well-developed communication and interpersonal skills
  • Excellent organization skills and a strong sense of urgency with a customer service mindset
  • Indisputable integrity as well as credibility and demonstrated ability to influence and motivate others
  • Strong work ethic with proven ability to adapt to changing priorities with a positive attitude
  • Mature analytical and evidence-based decision-making style
  • Entrepreneurial spirit with an appreciation for design, trends and housewares

What we offer…

A fast-paced and mind-blowing work experience like no other. Umbra is a special place where entrepreneurial and creative individuals thrive to make things happen. We value strong business leaders with a global mindset.

We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RSP programs, as well as more exciting things like continuous learning opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Graphic Designer” in the subject line.

 



Sr. Human Resources Generalist, Toronto, Ontario

2018-02-13

Full Time Employment

About this role…

As an experienced HR career professional with a total rewards focus, are you seeking a truly unique work experience where you can apply your creativity, individuality and intelligence to a growing global business?

Do you thrive in a design-centric, fast-paced entrepreneurial environment working across geographical boundaries and time zones as a business partner and cultural ambassador?

If so, join our dynamic team and take the lead on North American company-wide compensation and benefits, payroll interface, total rewards and employee recognition!

What you're great at…

  • Total Rewards and Talent Development: As the first point of contact for management and employees, you provide hands-on, proactive, high quality support on pay and benefits administration, metrics reporting, total rewards and recognition, onboarding, retention and turnover, and performance management.
  • Full-cycle recruitment: Working with our business leaders to build world-class teams, you drive the recruitment process, managing multiple vacancies simultaneously up to the management level. You define business staffing requirements, develop market-appropriate recruitment strategies within budget and create mobile-friendly, candidate-focused job postings; select and prescreen candidates, develop and present job offers and obtain immigration visas and work permits as required.
  • Recruitment & Selection: You will collaborate with hiring managers in understanding their recruitment needs and lead the process by preparing job postings, screening resumes, scheduling & conducting interviews, and preparing offer letters and onboarding programs.
  • HR Program Support: As the right hand to the Director, Global Human Resources, and a key member of the global HR team, you assist in designing, documenting, communicating and implementing processes, policies and programs to support the human resources needs of our business partners and the strategic global initiatives of the Umbra organization.

What you’ll bring…

  • 7-9 years’ progressive Human Resources generalist experience with a North American focus, and US group benefit and 401k expertise; sales and/or warehouse multi-site exposure is an asset
  • Post-secondary education in Human Resources, Business Administration, Psychology or a related field; CHRP/CHRL designation required
  • MS Office proficiency with advanced Excel skills required along with a knowledge of SAP or ADP and expertise in mastering payroll systems
  • Valid Ontario driver’s license and passport with availability to travel outside Canada as required
  • Strong interpersonal and relationship building skills honed in a multi-cultural environment
  • Well-developed written and oral English communication, active listening, coaching and presentation skills
  • Solid priority setting and organizational skills with a high attention to detail and deadlines are critical
  • Flexible collaborative approach with an enthusiastic, can-do attitude and a creative mindset
  • Strong action and results orientation with a sense of urgency
  • Demonstrated business acumen with practical problem solving and analytical abilities
  • Team player with a strong work ethic and positive customer service orientation to meet deadlines and evolving business needs
  • High level of personal and professional integrity, judgment and diplomacy with the ability to handle and safeguard confidential and sensitive information.

What we offer…

We offer all permanent full-time associates a competitive salary, incentive programs, group benefits and a Company-matching RSP, generous product discounts, as well as continuous learning opportunities, recognition galore, a subsidized on-site gourmet café and full gym facilities. Overall, a pretty great place to work!

Founder-led with global headquarters in Toronto, Umbra is the world’s largest multi-category housewares design company with more than 35 years of industry experience. With manufacturing facilities in China and a global design team, Umbra continues to be an industry leader, not just in our product development cycle, but in our approach to doing business in over 120 countries around the world.

At Umbra, we value our unique work space, our global mindset and the creative and innovative contributions of our worldwide team members.

How to apply …

If you’re looking to accelerate your HR career in an entrepreneurial environment, please send your resume to jobs@umbra.com, referencing “Sr. Human Resources Generalist” in the subject line.

We thank all applicants for their responses; however, only qualified applicants identified for an interview will be contacted. Please note that Umbra will provide accommodation during the selection process to applicants upon request.

No agencies please.

 



Retail Store Manager, Downtown Toronto, Ontario

2018-02-07

Full Time Permanent

About this role…

Are you a dynamic leader, passionate about building and inspiring a retail sales team to engage customers?

If you create excitement around products, new merchandise launches, programs, and initiatives — all while promoting high customer service standards — we are interested in hearing from you!

What you'll do…

  • Manage all aspects of retail sales and ensure the achievement of sales goals and customer service standards for the Umbra Concept Store in downtown Toronto
  • Provide store leadership and act as brand ambassador to promote the Company vision and core values through exemplary customer care while entertaining and informing clients about the Umbra brand, merchandise, product development processes, and history
  • Lead by example and train store associates as brand ambassadors to deliver excellent customer service and increase brand loyalty, purchases and repeat visits
  • Implement and demonstrate effective sales techniques to achieve targeted sales results
  • Monitor and communicate sales productivity, goals and performance against goals to senior management and the sales team
  • Analyze and provide feedback on transaction data analysis, product pricing, fast/slow sellers, new products, trends, quality issues and customer comments to Head Office
  • Manage all daily store operations including opening and closing procedures, employee scheduling, shipping/receiving, inventory and supply management, product replenishment, point of sale transactions, visual merchandising and cross marketing
  • Enforce loss prevention, safety and housekeeping standards to protect Company assets and ensure a safe shopping and work environment
  • Prepare sales reports and analysis for management including reports on sales, account activity and product performance leveraging both internal programs and customer POS reporting systems.
  • Assist with social media content, best practice sharing, and event coordination and execution as assigned

What you’ll bring…

  • Minimum 5 years of retail store management experience
  • 3 to 5 years of visual merchandising, shelf arrangement, product placement, cross marketing and framing required
  • Post-secondary education in Retail Management, Business or a related field an asset
  • Strong proficiency in MS Office applications and a familiarity with sales analytics, cloud based scheduling, timesheet management and POS systems are necessary. SAP experience is a plus
  • Must be available to work weekends and evening shifts, and able to stand, walk and lift approximately up to 20 lbs./10 kg as required by business demands
  • Solid business acumen with proven leadership and planning skills in a fast-paced retail environment is essential
  • Proven success in achieving sales goals and increasing productivity through strong employee training, coaching and development
  • Demonstrated ability to enhance customer service and engagement
  • Equally comfortable on the sales floor and in the back room performing all aspects of retail store work
  • Customer-centric mentality and polished professional presentation with well-developed communication and interpersonal skills are required
  • Excellent organization skills and a strong sense of urgency
  • Indisputable integrity as well as credibility and demonstrated ability to influence and motivate others
  • Strong work ethic with proven ability to adapt to changing priorities with a positive attitude
  • Mature analytical and evidence-based decision-making style
  • Entrepreneurial spirit with an appreciation for design, trends and housewares

What we offer…

A fast-paced and mind-blowing work experience like no other. Umbra is a special place where entrepreneurial and creative individuals thrive to make things happen. We value strong business leaders with a global mindset.

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Retail Store Manager” in the subject line.

 



Sales Coordinator, Scarborough, Ontario

2017-12-19

Full Time Permanent

About this role…

Do you excel at managing customer accounts and supporting sales teams with solid presentation and analytical skills?

Are you a meticulous self-starter who can effortlessly meet strict deadlines with a positive attitude?

What you'll do…

  • Communicate with customer accounts daily and promptly to assist the Sales Manager understand issues and opportunities within each account.
  • Assist in the management and set up of accounts such as completing and maintaining Umbra merchandise item set ups, sample requests, preparing quotes and reviewing vendor compliance manuals
  • Review and investigate customer chargebacks and report findings to the Sales Manager
  • Participate in customer meetings and assist with presentations as needed
  • Assist in developing product planograms, customized product programs, quotes and presentations for customer and internal meetings
  • Prepare sales reports and analysis for management including reports on sales, account activity and product performance leveraging both internal programs and customer POS reporting systems.
  • Assist in other administrative duties as assigned

What you’ll bring…

  • Equivalent of a university/college degree in Business Administration
  • Minimum 3 years’ experience in sales coordination, administration or in a similar role. Experience with major Canadian CPG retailors (e.g. HBC/Canadian Tire/Walmart) is preferred
  • Strong knowledge of Excel, Power Point and reporting tools is required; SAP knowledge is an asset
  • Well-developed sales reporting, problem solving, analytical and mathematical skills with high attention to detail
  • Demonstrated ability to independently resolve customer concerns in a fast-paced environment within strict deadlines
  • Demonstrated administrative and organizational abilities with well-developed time management skills
  • Ability to work independently and collaboratively as part of a team
  • Polished, calm professional presentation with well-developed communication and interpersonal skills
  • Excellent organization skills and a strong sense of urgency
  • Indisputable integrity as well as credibility and demonstrated ability to influence and motivate others
  • Strong work ethic with proven ability to adapt to changing priorities with a positive attitude
  • Mature analytical and evidence-based decision-making style
  • Entrepreneurial spirit with an appreciation for design, trends and housewares

What we offer…

A fast-paced and mind-blowing work experience like no other. Umbra is a special place where entrepreneurial and creative individuals thrive to make things happen. We value strong business leaders with a global mindset.

We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RSP programs, as well as more exciting things like continuous learning opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Sales Coordinator” in the subject line.