Careers

We share a vision of creating original, modern, and casual design for every room in the home. Curiosity, creativity and a passion for design are common characteristics of Umbra people around the world. We work out of more than 15 different countries, collaborating and pulling the best out of each other and ourselves. We are a private company with more than 30 years of experience in our industry—still led by our original founders.

We are driven. We explore options and seek out innovative solutions—not just in our product development cycle, but in the way we approach our business. Our business model is unique: no other housewares company is so intensely focused on continuously designing original product, while at the same time managing production, distribution and our very own flagship retail store. Our products sell in over 120 countries, with exciting plans for expansion. Being vertically integrated and truly global allows us to develop broad and diverse business skills.

Original...our people cherish design and are continuously innovating new products that respond to everyday challenges in the home

Modern...our people embrace and drive change in a business that is constantly evolving

Casual...our people don’t take themselves too seriously, but we’re professionals in our approach to business and leadership

If you are looking for a truly unique work experience where you can apply your creativity, individuality and intelligence to a growing global business, take a look at an opportunity at Umbra!

 


Opportunities at Umbra


HELP DESK ANALYST; Toronto, Ontario

2016-09-01

Full Time Employment

About this role…

The Help Desk Analyst will join the first level help desk, as the primary contact for associates to call when they have any IT issue.

What you'll do…

  • Enable the business: You will be responsible for first level help desk problems. Whether it’s a hardware problem, or a password reset, you will resolve business issues as they arise to ensure that the business continues to operate.
  • Learn and Master: You will be trained on new technologies and overtime, learn to master them. You will be responsible for documenting procedures for some technologies as well.
  • Work as a Team: You will be working as part of a team providing support on projects and eventually taking the lead on a project. You will learn to work with external vendors and leverage partnerships.

What you’ll bring…

  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You are agile and adept at working in a multi-stakeholder environment. You appreciate the nuances of a private, non-corporate company environment.
  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have an appreciation for design.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization.
  • Communication: You are proficient at active listening. You have a strong ability to write reports and business correspondence; comfortable presenting information and are able to respond to questions.
  • Business Acumen & Decision Making: You take a “business first” approach, apply expertise within this context. You demonstrate assertiveness in pursuing open issues to closure. You provide input to create improved processes that increase efficiency and productivity.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.
  • Critical Thinking: You are a versatile thinker, applying common sense and objectivity to evaluate and determine a solution. You balance an analytical approach with a people-centric perspective when problem solving.
  • Integrity & Influence: You are confident and persuasive with unquestionable integrity. You are a strong team player with demonstrated ability to influence and motivate others.
  • Experience: 0-3 years’ knowledge of business experience. Customer service experience is also considered an asset.
  • Technical Skills: Required skills: advanced problem solving, attention to detail, accuracy, strong organization & time management skills. Knowledge of Windows Server and PC environments.
  • Education: A College Diploma in IT or a University Degree in Computer Sciences would be considered an asset

What we bring…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Help Desk Analyst” in the subject line.

 



Regional Sales Representative; Texas

2016-06-20

Full Time Employment

About this role…

The Regional Sales Representative is responsible for achieving sales targets and developing relationships with existing and potential new customers that meet the company’s brand and design distribution goals. They will assist and support retailers in maximizing product sales through knowledge of the brand, product and the market

What you'll do…

  • Grow Sales & Revenue: You’ll meet the challenge of exceeding monthly sales targets within territories by maintaining contact with Umbra’s existing customer base and developing new business through building relationships. You’ll identify and open new customers who meet Umbra’s distribution requirements. Lastly, you’ll create and maintain a “new customer target”, support the retailer base with product knowledge that will allow you to successfully grow sales
  • Deliver Exceptional Customer Service: You will respond to and follow-up on inquiries from customers, ensure complete customer satisfaction, develop and maintain a monthly travel plan for each territory and manage customer appointments in conjunction with this.
  • Effective Communication: You will maintain effective communication with your direct manager regarding activity, results, weekly work plans and monthly/annual region analysis. You’ll ensure effective communication across all internal departments, including Finance, Logistics and Customer Operations, to ensure effective management of your customer base.
  • Market Expert: You will stay knowledgeable of the current retail market, and trends in your territory and report on your findings. You will stay current on market trends to readily identify new business opportunities and coordinating regional Tradeshows.

What you’ll bring…

  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You appreciate the nuances of a private, non-corporate company environment.
  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have a passion and flare for design, fashion trends, colors and textures.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization.
  • Communication: You are proficient at active listening. You are comfortable presenting information and are able to respond to questions.
  • Business Acumen & Decision Making: You take a “business first” approach, apply expertise within this context. You demonstrate assertiveness in pursuing open issues to closure. You provide input to create improved processes that increase efficiency and productivity.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You have excellent time management skills
  • Critical Thinking: You are a versatile thinker, applying common sense and objectivity to evaluate and determine a solution. You balance an analytical approach with a people-centric perspective when problem solving.
  • Integrity & Influence: You are confident and persuasive with unquestionable integrity. You are a strong team player with demonstrated ability to influence and motivate others.
  • Experience: 3 - 5 years’ experience in Sales
  • Education: Post-secondary degree and/or diploma (Specialization in Business Management or Sales would be an asset).

What we bring…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume jobs@umbra.com, referencing Regional Sales Representative, Texas in the subject line.