Careers

We share a vision of creating original, modern, and casual design for every room in the home. Curiosity, creativity and a passion for design are common characteristics of Umbra people around the world. We work out of more than 15 different countries, collaborating and pulling the best out of each other and ourselves. We are a private company with more than 30 years of experience in our industry—still led by our original founders.

We are driven. We explore options and seek out innovative solutions—not just in our product development cycle, but in the way we approach our business. Our business model is unique: no other housewares company is so intensely focused on continuously designing original product, while at the same time managing production, distribution and our very own flagship retail store. Our products sell in over 120 countries, with exciting plans for expansion. Being vertically integrated and truly global allows us to develop broad and diverse business skills.

Original...our people cherish design and are continuously innovating new products that respond to everyday challenges in the home

Modern...our people embrace and drive change in a business that is constantly evolving

Casual...our people don’t take themselves too seriously, but we’re professionals in our approach to business and leadership

If you are looking for a truly unique work experience where you can apply your creativity, individuality and intelligence to a growing global business, take a look at an opportunity at Umbra!

 


Opportunities at Umbra


HELP DESK ANALYST; Toronto, Ontario

2016-09-01

Full Time Employment

About this role…

The Help Desk Analyst will join the first level help desk, as the primary contact for associates to call when they have any IT issue.

What you'll do…

  • Enable the business: You will be responsible for first level help desk problems. Whether it’s a hardware problem, or a password reset, you will resolve business issues as they arise to ensure that the business continues to operate.
  • Learn and Master: You will be trained on new technologies and overtime, learn to master them. You will be responsible for documenting procedures for some technologies as well.
  • Work as a Team: You will be working as part of a team providing support on projects and eventually taking the lead on a project. You will learn to work with external vendors and leverage partnerships.

What you’ll bring…

  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You are agile and adept at working in a multi-stakeholder environment. You appreciate the nuances of a private, non-corporate company environment.
  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have an appreciation for design.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization.
  • Communication: You are proficient at active listening. You have a strong ability to write reports and business correspondence; comfortable presenting information and are able to respond to questions.
  • Business Acumen & Decision Making: You take a “business first” approach, apply expertise within this context. You demonstrate assertiveness in pursuing open issues to closure. You provide input to create improved processes that increase efficiency and productivity.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.
  • Critical Thinking: You are a versatile thinker, applying common sense and objectivity to evaluate and determine a solution. You balance an analytical approach with a people-centric perspective when problem solving.
  • Integrity & Influence: You are confident and persuasive with unquestionable integrity. You are a strong team player with demonstrated ability to influence and motivate others.
  • Experience: 0-3 years’ knowledge of business experience. Customer service experience is also considered an asset.
  • Technical Skills: Required skills: advanced problem solving, attention to detail, accuracy, strong organization & time management skills. Knowledge of Windows Server and PC environments.
  • Education: A College Diploma in IT or a University Degree in Computer Sciences would be considered an asset

What we bring…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Help Desk Analyst” in the subject line.

 



Product Design Intern

Contract

About this role…

We are looking for a talented designer to join the Umbra Studio to assist with all aspects of product development. This support role will work closely with our team of designers to complete projects and requests in the BATH, HOOKS AND CLOSEST categories. Our ideal candidate is a well-rounded individual with a strong understanding of consumer behaviors, good design principles, and production know-how.

What you'll do…

  • Research: You will conduct research and prepare trend/mood boards specific to customer/development requirements.
  • Presentations: You will assist the team with completing CAD models, renders, proof of concept studies, and prototypes for client presentations. You will prepare artwork to complement design concepts for a range of categories/retailers under tight timelines
  • SolidWorks: You will develop and update specifications accur¬ately and on time including data and drawings for production.

What you’ll bring…

  • Passion: You have a passion and flare for design, fashion trends, colors and textures.
  • Design Sense: You have a strong design awareness and the ability to translate fashion trends into commercially viable designs. You are driven to design user-focused products and are enthusiastic to be part of the entire design process.
  • Technical: You are highly skilled with 3D & 2D software tools including SolidWorks and Adobe Creative Suite to create impressive presentations and accurate production data. Ideal candidate knows SolidWorks but not a requirement.
  • Model making: You love working with your hands and will eagerly show off your exceptional model making skills in our workshop.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You are agile and adept at working in a multi-stakeholder environment. You appreciate the nuances of a private, non-corporate company environment.
  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have an appreciation for design.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization.
  • Communication: You are proficient at active listening. You have a strong ability to write reports and business correspondence; comfortable presenting information and negotiating.
  • Business Acumen & Decision Making: You take a “business first” approach, apply expertise within this context. You demonstrate assertiveness in pursuing open issues to closure. You provide input to create improved processes that increase efficiency and productivity.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.
  • Critical Thinking: You are a versatile thinker, applying common sense and objectivity to evaluate and determine a solution. You balance an analytical approach with a people-centric perspective when problem solving.
  • Integrity & Influence: You are confident and persuasive with unquestionable integrity. You are a strong team player with demonstrated ability to influence and motivate others.
  • Experience: 2-3 years working experience as Industrial Designer preferred.
  • Education: Currently pursuing or recent graduate of a post-secondary degree/diploma in design (industrial, environmental, architectural).

What we bring…

A rewarding opportunity to work with an iconic Canadian Design Studio. Designers work from the global head office in Scarborough and the studio space in the downtown Toronto Umbra Store. A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique way of thinking, our global mindset and our distinct design-centric culture. br>

How to apply …

If this grabs your attention, please send your resume and portfolio (as a link or a PDF no larger than 2MB) to jobs@umbra.com, referencing “Product Design Intern” in the subject line. Please include both individual and group work in your portfolio and explain the role you played in your group work.

 



Sales Coordinator, Toronto Ontario

Full Time Employment

About this role…

This is a fantastic opportunity to become part of the Umbra Sales Team working to assist the Sales Manager to improve and develop Umbra’s e-commerce channel.

What you'll do…

  • Communication: Communicate with Customer Accounts and Sales Representatives to provide all required information pertaining to sales.
  • Account Coordination: You will assist in new account set-up and account management; completing and maintaining customer item set up, filling sample requests, preparing quotes and reviewing vendor and compliance manuals. You will review and investigate customer chargebacks and report findings to Sales Manager.
  • Merchandising/Marketing You will assist in developing product planograms, customized product programs, quotes and presentations for customer as well as internal meetings.
  • Analytics: Prepare sales reports and analysis for Sales Manager, including reports on sales, account activity and product performance.

What you’ll bring…

  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You are agile and adept at working in a multi-stakeholder environment. You appreciate the nuances of a private, non-corporate company environment.
  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have an appreciation for design.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization.
  • Communication: You are proficient at active listening. You have a strong ability to write reports and business correspondence; comfortable presenting information and negotiating.
  • Business Acumen & Decision Making: You take a “business first” approach, apply expertise within this context. You demonstrate assertiveness in pursuing open issues to closure. You provide input to create improved processes that increase efficiency and productivity.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.
  • Critical Thinking: You are a versatile thinker, applying common sense and objectivity to evaluate and determine a solution. You balance an analytical approach with a people-centric perspective when problem solving.
  • Integrity & Influence: You are confident and persuasive with unquestionable integrity. You are a strong team player with demonstrated ability to influence and motivate others.
  • Experience: Minimum 3 years’ experience in Sales. Experience with major Canadian retailors (e.g. HBC/Canadian Tire) is preferred.
  • Technical Skills Strong proficiency in Excel is mandatory, as well as other MS Office applications. Knowledge of SAP is an asset.
  • Education: Post-secondary degree or equivalent in Business Administration

What we bring…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Sales Coordinator” in the subject line. Please include both individual and group work in your portfolio and explain the role you played in your group work.

 



Regional Sales Representative; Texas

2016-06-20

Full Time Employment

About this role…

The Regional Sales Representative is responsible for achieving sales targets and developing relationships with existing and potential new customers that meet the company’s brand and design distribution goals. They will assist and support retailers in maximizing product sales through knowledge of the brand, product and the market

What you'll do…

  • Grow Sales & Revenue: You’ll meet the challenge of exceeding monthly sales targets within territories by maintaining contact with Umbra’s existing customer base and developing new business through building relationships. You’ll identify and open new customers who meet Umbra’s distribution requirements. Lastly, you’ll create and maintain a “new customer target”, support the retailer base with product knowledge that will allow you to successfully grow sales
  • Deliver Exceptional Customer Service: You will respond to and follow-up on inquiries from customers, ensure complete customer satisfaction, develop and maintain a monthly travel plan for each territory and manage customer appointments in conjunction with this.
  • Effective Communication: You will maintain effective communication with your direct manager regarding activity, results, weekly work plans and monthly/annual region analysis. You’ll ensure effective communication across all internal departments, including Finance, Logistics and Customer Operations, to ensure effective management of your customer base.
  • Market Expert: You will stay knowledgeable of the current retail market, and trends in your territory and report on your findings. You will stay current on market trends to readily identify new business opportunities and coordinating regional Tradeshows.

What you’ll bring…

  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You appreciate the nuances of a private, non-corporate company environment.
  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have a passion and flare for design, fashion trends, colors and textures.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization.
  • Communication: You are proficient at active listening. You are comfortable presenting information and are able to respond to questions.
  • Business Acumen & Decision Making: You take a “business first” approach, apply expertise within this context. You demonstrate assertiveness in pursuing open issues to closure. You provide input to create improved processes that increase efficiency and productivity.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You have excellent time management skills
  • Critical Thinking: You are a versatile thinker, applying common sense and objectivity to evaluate and determine a solution. You balance an analytical approach with a people-centric perspective when problem solving.
  • Integrity & Influence: You are confident and persuasive with unquestionable integrity. You are a strong team player with demonstrated ability to influence and motivate others.
  • Experience: 3 - 5 years’ experience in Sales
  • Education: Post-secondary degree and/or diploma (Specialization in Business Management or Sales would be an asset).

What we bring…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume jobs@umbra.com, referencing Regional Sales Representative, Texas in the subject line.

 



Customer Service Coordinator; Toronto, Ontario

2016-05-10

Full Time Employment

About this role…

This is a fantastic opportunity to become part of the Umbra Customer Operations Team working to assist Sales and providing exceptional customer service to our existing and potential accounts. This individual must be enthusiastic and highly organized with a proven ability to problem solve. They must, above all else, love the customer!

What you'll do…

  • Customer Service: You will resolve customer queries, including account set-up, maintenance, sales, order tracking, product/pricing information, credit adjustments, returned merchandise, stock availability, ship dates and picking up information. You will also be responsible for other duties as required in order to provide impeccable customer service to Umbra consumers.
  • Order Management: You will be responsible for accurate and timely entry of customer orders. You will monitor and perform follow up related to inventory, shipping and invoicing ensuring on time delivery, as well as maintain and update customer web portals as required.
  • Maintain Relationships: You will provide accurate and timely information and maintain relationships with Buyers, Sales Representatives (internal and external), Sales Managers, Retail Customers, Consumers and the general public. You will attend local Tradeshows, when necessary.

What you’ll bring…

  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You are agile and adept at working in a multi-stakeholder environment. You appreciate the nuances of a private, non-corporate company environment.
  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have an appreciation for design.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.
  • Experience: Minimum 2-5 years’ customer service experience in consumer goods. Advanced communication skills (phone, fax, and email correspondence). Ability to manage multiple priorities and task simultaneously. Previous experience working in a manufacturing warehouse environment and with online ERP Systems.
  • Education: Minimum Secondary School diploma. A recognized College Diploma is strongly preferred.

What we bring…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Customer Service Coordinator” in the subject line.

 



NATIONAL ACCOUNT MANAGER, Chicago, Illinois

2016-02-24

Full Time Employment

About this role…

This is a fantastic opportunity to become part of Umbra’s Sales Team! This role will be tasked with the responsibility for increasing sales and revenue by developing and managing Key Accounts and independent retailers, in addition to coordinating and attending local Trade Shows.

What you'll do…

  • Grow Sales & Revenue: You will drive mass retail sales growth by developing and managing key accounts directly. You will stay current on market trends to readily identify new business opportunities and coordinating regional Tradeshows.
  • Develop a Winning Team: You will drive performance by monitoring territory activity and working together to achieve desired sales targets.
  • Customized Solutions:By developing customized programs, providing product quotes, and forwarding/following-up on sales leads, you will provide product solutions that meet customer needs.
  • Deliver Exceptional Customer Service: You will respond to and follow-up on inquiries from the sales team and customers, for all major orders, to ensure complete customer satisfaction.
  • Effective Communication: You will communicate to the Sales on new product developments, price changes, etc. You will be a key contact with management as it pertains to product definition and position.
  • Records and Reporting: You will maintain accurate customer records, ensuring customer contracts are signed and appropriately distributed, in addition to monitoring and generating monthly sales reports and analysis.
  • Market Expert : You will work with management to develop new integrated marketing strategies to raise the brand awareness of Umbra. You will stay knowledgeable of the current retail market, reporting sales, product quality issues, counterfeit products on the market, trends, etc. to other internal departments or colleagues to further enhance Umbra’s market position.

What you’ll bring…

  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever.
  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization.
  • Communication: You are proficient at active listening. You have a strong ability to write reports and business correspondence; comfortable presenting information and negotiating.
  • Business Acumen & Decision Making: You take a “business first” approach, apply expertise within this context. You demonstrate assertiveness in pursuing open issues to closure. You provide input to create improved processes that increase efficiency and productivity.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.
  • Critical Thinking: You are a versatile thinker, applying common sense and objectivity to evaluate and determine a solution. You balance an analytical approach with a people-centric perspective when problem solving.
  • Integrity & Influence: You are confident and persuasive with unquestionable integrity. You are a strong team player with demonstrated ability to influence and motivate others.
  • Experience: You possess a minimum 3-5 years’ of sales management experience. A knowledge of key accounts and the gift/housewares industry are considered assets.
  • Technical Skills: You have a strong proficiency of MS Office applications.
  • Education: Post-secondary degree or equivalent with a preference for Business or similar program.

What we bring…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique way of thinking, our global mindset and our distinct design-centric culture. All permanent full-time associates enjoy incentive programs and continuous learning opportunities. Overall, a pretty awesome place to work!

How to apply …

If this grabs your attention, send your resume to jobs@umbra.com, referencing “Sales Manager, Chicago” in the subject line.