Careers

We share a vision of creating original, modern, and casual design for every room in the home. Curiosity, creativity and a passion for design are common characteristics of Umbra people around the world. We work out of more than 15 different countries, collaborating and pulling the best out of each other and ourselves. We are a private company with more than 30 years of experience in our industry—still led by our original founders.

We are driven. We explore options and seek out innovative solutions—not just in our product development cycle, but in the way we approach our business. Our business model is unique: no other housewares company is so intensely focused on continuously designing original product, while at the same time managing production, distribution and our very own flagship retail store. Our products sell in over 120 countries, with exciting plans for expansion. Being vertically integrated and truly global allows us to develop broad and diverse business skills.

Original...our people cherish design and are continuously innovating new products that respond to everyday challenges in the home

Modern...our people embrace and drive change in a business that is constantly evolving

Casual...our people don’t take themselves too seriously, but we’re professionals in our approach to business and leadership

If you are looking for a truly unique work experience where you can apply your creativity, individuality and intelligence to a growing global business, take a look at an opportunity at Umbra!

 


Opportunities at Umbra


Customer Service Coordinator; Toronto, Ontario

2017-04-27

Contract Employment

About this role…

Are you enthusiastic and highly organized with a proven ability to solve problems? Do you love the customer more than anything else? This is a fantastic opportunity to become part of the Umbra Customer Operations Team working to assist Sales and provide exceptional customer service to our accounts.

What you'll do…

  • Resolve customer queries, including account set-up, maintenance, sales, order tracking, product/pricing information, credit adjustments, returned merchandise, stock availability, ship dates and picking up information.
  • Provide impeccable customer service to Umbra consumers.
  • Ensure accurate and timely entry of customer orders.
  • Monitor and perform follow up related to inventory, shipping and invoicing ensuring on time delivery, as well as maintain and update customer web portals as required.
  • Provide accurate and timely information and maintain relationships with Buyers, Sales Representatives (internal and external), Sales Managers, Retail Customers, Consumers, and the general public.
  • Attend local Tradeshows, as necessary.

What you’ll bring…

  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have an appreciation for design.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You are agile and adept at working in a multi-stakeholder environment. You appreciate the nuances of a private, non-corporate company environment.
  • That’s not all!: You are a critical thinker, with a “business first” approach. You are confident and persuasive with unquestionable integrity. You are proficient at active listening. You are a strong team player, encouraging collaboration, someone who can develop and maintain effective working relationships across all levels of the organization.
  • Experience: Minimum 2-5 years’ customer service experience in consumer goods. Advanced communication skills (phone, fax, and email correspondence). Ability to manage multiple priorities and task simultaneously. Previous experience working in a manufacturing warehouse environment and with online ERP Systems.
  • Technical: Strong proficiency in MS Office applications, proficient in SAP.
  • Education: Minimum Secondary School diploma. A recognized College Diploma is strongly preferred.

What we bring…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Customer Service Coordinator” in the subject line.

 



Senior Marketing Manager; Toronto, Ontario

2017-06-22

Full Time Employment

About this role…

Are you a data-savvy senior Marketing leader with an appetite for building a world class marketing team? Showcase your broad range of trade, product and digital marketing expertise on the global stage and move your career to the next level!

What you'll do…

Leading the launch of several Marketing initiatives and strategies to propel double-digit sales growth, the Senior Marketing Manager will possess relevant expertise in the following marketing disciplines:

  1. Trade:
    • Tradeshow management
    • Planograms and in-store merchandising
    • Customer catalogue management
  2. Digital Marketing:
    • Community management and social media
    • Email marketing, including B2B and B2C
    • Public relations and Company-sponsored community events
    • Consumer- facing website
    • B2B website
    • Own and manage collateral calendar for the marketing organization and develop content with brand studio
  3. Product Marketing:
    • Create tools and programs, and develop plans to roll out collateral and activities centered around selling specific products (both B2C and B2B)
    • Work with product management team to develop and roll out product descriptions, positioning and value propositions
    • Manage online portal to facilitate sharing of tools across organization
    • Manage communication and rollout of tools and collateral across the organization

What you’ll bring…

  • Experience/ Education: 6+ years of marketing experience in B2B and B2C environments with digital marketing and product marketing absolutely necessary. CPG experience is highly preferred. 3+ years’ hands-on experience building and managing digital marketing teams. Experience working with sales teams to develop marketing tools, programs and campaigns to drive increased sales essential; field sales experience an asset. MBA preferred; BA in Marketing or related business discipline required.
  • Technical Skills: Well-developed data analytical skills with polished presentation style. Knowledge and/or experience with SEO/SMO, influencer campaigns, planograms, in-store merchandising and management of retailer relationships are all strongly preferred.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal-oriented high achiever. You are agile and adept at working in a multi-stakeholder environment.
  • Attitude: You have a positive attitude, strong work ethic and can adapt to changing priorities. You have an appreciation for design.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization.
  • Organization Skills: You thrive in a fast-paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.

What we bring…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Senior Marketing Manager” in the subject line.

 



Product Line Manager; Toronto, Ontario

2017-08-14

Full Time Employment

About this role…

Are you looking to advance your career by leading a global housewares Category Management team? Are you a team player passionate about high quality original product creation and development for the modern home? Are you an analytical strategic thinker who sees the bigger picture and executes with the mentality that changes can and will be made? Read on!

What you'll do…

  • Deliver Great Product On Time – You will manage product lifecycle from concept to launch. You will provide leadership and direction to sourcing and design teams. You will collaborate with design, marketing, and sourcing to develop products that compliment and/or expand the current product portfolio.
  • Drive Sales and Profit Growth – You will achieve category sales and margin growth objectives in support of speed to market goals. You will identify global growth opportunities.
  • Conduct Global Market Research – You will research and analyze the global market to build a market map while addressing consumer trends. You will manage category product assortment and establish target pricing. You will act as a subject matter expert for your category.
  • To make this happen, you will coordinate and facilitate sourcing meetings, brainstorming sessions, packaging and artwork briefs and line reviews.

What you’ll bring…

  • Experience: Minimum 5 years’ experience in consumer goods; preferably giftware or home products industry with experience dealing with global retail market.
  • Education: Post-secondary degree or equivalent with a preference for Business, Marketing or similar program.
  • Technical Skills: Proficiency in Excel, PowerPoint and Product Management Systems with strong attention to detail and highly organized.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You are agile and adept at working in a multi-stakeholder environment. You appreciate the nuances of a private, non-corporate company environment.
  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have an appreciation for design.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization.
  • Business Acumen & Decision Making: You take a “business first” approach, anticipating business needs and applying expertise within this context. You are open minded and assertive in pursuing issues to closure. You provide input to create improved processes that increase efficiency and productivity.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.
  • Critical Thinking: You are a versatile thinker, applying common sense and objectivity to evaluate and determine a solution. You balance an analytical approach with a people-centric perspective when problem solving.
  • Integrity & Influence: You are confident and persuasive with unquestionable integrity. You are a strong team player with demonstrated ability to influence and motivate others.

What we offer…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Product Line Manager” in the subject line.

 



Product Designer, Toronto, Ontario

2017-10-17

Full Time Employment

About this role…

Are you a well-rounded Designer with an insatiable curiosity and a strong understanding of home trends, consumer behavior, design principles, and production know-how?

We are seeking a talented experienced Designer to join the Umbra Studio and manage all aspects of product development from design specification to launch. Our ideal candidate is both passionate and driven and will work closely with our team to create functional and decorative innovations.

What you'll do…

  • Develop a range of innovative products in a wide range of materials including wood, plastic, metal and fabric
  • Produce accurate 2D and 3D product specifications and drawings and account for cost, ergonomic, safety and manufacturing limitations
  • Continually search and identify new product ideas, designs, materials and production techniques
  • Collaborate with a multi-disciplinary team that includes Category Managers, Designers, Developers in Asia, Marketing, and Sales
  • Create prototypes as required for approval and customer presentations
  • Communicate effectively and extensively throughout the design process with Graphic Designers, Product Development and Quality Control, Marketing/Sales teams
  • Attend trade shows, vendor and client presentations as required
  • Maintain regular contact with design community

What you’ll bring…

  • Education: Post-secondary degree/diploma in industrial design or relevant experience.
  • Experience: Minimum 5 years of work experience as an Industrial Designer. Knowledge of a wide variety of materials and manufacturing processes, especially plastics. Complete understanding of design for manufacturing, including knowledge of capabilities and limitations. Creative problem solving and analytical skills. Preference will be given to those with housewares experience.
  • Passion: You have a passion for design that solve real life problems in order to bring successful products to markets.
  • Design Sense: You have a strong design awareness and ability to translate trends into commercially viable designs. You are driven to design user-focused products and are enthusiastic to be part of the entire design process. You have a sound understanding of assortment planning and putting themes and collections together.
  • Technical: You have exceptional 2D skills like hand sketching, Keyshot, Illustrator and Photoshop rendering. You are equally skilled with 3D CAD. Experience with SolidWorks required.
  • Model making: You love working with your hands and will eagerly show off your exceptional model/prototype making skills in our workshop.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal-oriented, high achiever. You appreciate the nuances of a private, non-corporate company environment.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective relationships with co-workers. You love to work with others who are as passionate about design as you are to achieve common goals.
  • Communication: You are comfortable and confident presenting designs and responding to questions.

What we offer…

A fast-paced, mind-blowing work experience like no other. Umbra is a place where innovative minds thrive and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this captures your imagination, please send your resume and portfolio (as a link or a PDF no larger than 2MB) tojobs@umbra.com, referencing “Product Designer” in the subject line. Please include both individual and group work in your portfolio and explain the role you played in your group work.

 



Marketing Project Coordinator, Toronto, Ontario

2016-11-10

Full Time Permanent

About this role…

Are you a collaborative team player excited by delivering complex and challenging global Marketing projects on time and on budget?

Do you excel at successfully coordinating project management activities from conception to delivery?

Do you thrive in an entrepreneurial environment where creativity flourishes?

What you'll do…

  • Work with assigned Marketing staff to identify and define project requirements, scope, objectives and timelines
  • Coordinate project management activities, resources, budgets, equipment and information Develop work back schedules for assigned Marketing projects to ensure completion on budget and on time
  • Monitor work progress and highlight and resolve issues compromising project completion using creative problem solving or escalating for management review
  • Plan meetings, events and trade shows by identifying, assembling and coordinating materials, arrangements and contacts; develop and communicate schedules and staffing assignments
  • Monitor project budgets by comparing and analyzing actual results with plans and forecasts and explaining variances

What you’ll bring…

  • Equivalent of a university/college degree in Business Administration, Marketing or a related discipline
  • 2 to 4 years’ experience working in a creative environment with a knowledge of graphic design and marketing activities and with exposure to agile/scrum methodology preferred
  • Global experience required working with marketing teams in Canada, Europe and China
  • Expertise working with Wrike or similar agile project management tools preferred
  • Strong project management skills from conception to delivery
  • li> Ability to work independently and collaboratively as part of a team
  • Well-developed problem solving, analytical and mathematical skills
  • Solid knowledge of creative design process li>
  • Demonstrated administrative and organizational abilities with well-developed time management skills
  • Strong English oral and written communication and presentation skills
  • Keen attention to detail and focus on task completion

What you are;

  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are curious and a goal-oriented high achiever. You appreciate the nuances of a private, non-corporate company environment.
  • Passionate: You have a positive attitude, strong work ethic and are adaptable to changing priorities. You are self-motivated and work effectively under pressure. You have a flare for home fashion and contemporary trends and a passion for design and the creative process.
  • Relationship Builder: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization and with outside vendors.
  • Problem Solver: You are practical and creative in resolving concerns independently. You are assertive and take a mature, analytical approach with a people-centric perspective when solving problems.
  • What we offer…

    A fast-paced and mind-blowing work experience like no other. Umbra is a special place where entrepreneurial and creative individuals thrive to make things happen. We value strong business leaders with a global mindset.

    We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RSP programs, as well as more exciting things like continuous learning opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

    How to apply …

    If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Marketing Project Coordinator” in the subject line.

     



    Help Desk Analyst, Scarborough, Ontario

    2016-11-10

    Full Time Permanent

    About this role…

    Excited about troubleshooting systems, network and operating malfunctions through innovative solutions?

    Want to develop your IT career and share your superior technical knowledge and skills with others?br>
    Do you seek an exciting and fast-paced opportunity where global customer satisfaction is a top priority?

    What you'll do…

    • Provide impeccable customer service to all incoming inquiries and resolve them in a timely and professional manner
    • Analyze technical issues to determine the main root cause and provide recommendations to prevent recurring issues
    • Accurately document and log concise details of all incoming inquiries, procedures and steps taken in troubleshooting the issues
    • Leverage and partner with external vendors for system update implementation and hardware procurement
    • Learn and master new advances in technologies and become a subject-matter expert to advocate new platform features, adoption of new products, upgrades and changes to configuration for better business operations
    • Partner with the IT team to support and lead on projects at times

    What you’ll bring…

    • Up to 2 years of experience in systems, hardware or in a similar role (customer service experience is an asset)
    • Experience ideally should include troubleshooting client operating systems and networks, PC imaging and repairing, user onboarding and offboarding, project management and hardware procurement
    • University degree in Computer Sciences, Information Technology, Business Technology Management or any related field is required (certification in Microsoft MCSE is an asset)
    • Strong knowledge of server administration (Windows or Linux), Active Directory, DNS, DHCP, E-Mail, HTTP, SSL, TCP/IP Protocols and PC environments and proven abilities in PC repairing, troubleshooting, deployment and liquidation (SAP experience is an asset)
    • Solid business acumen with proven abilities to analyze and resolve concerns in a fast-paced environment
    • li> Strong people skills with demonstrated ability to provide impeccable customer service, be personable and resolve issues in a professional manner
    • Polished professional presentation with well-developed communication and interpersonal skills
    • Indisputable integrity as well as credibility and demonstrated ability to influence and motivate others
    • Strong work ethic with proven ability to adapt to changing priorities with a positive attitude
    • Mature analytical and evidence-based decision-making style
    • Entrepreneurial spirit with an appreciation for design, trends and housewares

    What we offer…

    A fast-paced and mind-blowing work experience like no other. Umbra is a special place where entrepreneurial and creative individuals thrive to make things happen. We value strong business leaders with a global mindset.

    We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RSP programs, as well as more exciting things like continuous learning opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

    How to apply …

    If this grabs your attention, please send your resume to jobs@umbra.com, referencing “IT Help Desk Analyst” in the subject line.