Careers

We share a vision of creating original, modern, and casual design for every room in the home. Curiosity, creativity and a passion for design are common characteristics of Umbra people around the world. We work out of more than 15 different countries, collaborating and pulling the best out of each other and ourselves. We are a private company with more than 30 years of experience in our industry—still led by our original founders.

We are driven. We explore options and seek out innovative solutions—not just in our product development cycle, but in the way we approach our business. Our business model is unique: no other housewares company is so intensely focused on continuously designing original product, while at the same time managing production, distribution and our very own flagship retail store. Our products sell in over 120 countries, with exciting plans for expansion. Being vertically integrated and truly global allows us to develop broad and diverse business skills.

Original...our people cherish design and are continuously innovating new products that respond to everyday challenges in the home

Modern...our people embrace and drive change in a business that is constantly evolving

Casual...our people don’t take themselves too seriously, but we’re professionals in our approach to business and leadership

If you are looking for a truly unique work experience where you can apply your creativity, individuality and intelligence to a growing global business, take a look at an opportunity at Umbra!

 


Opportunities at Umbra


Customer Service Coordinator; Toronto, Ontario

2017-04-27

Contract Employment

About this role…

Are you enthusiastic and highly organized with a proven ability to solve problems? Do you love the customer more than anything else? This is a fantastic opportunity to become part of the Umbra Customer Operations Team working to assist Sales and provide exceptional customer service to our accounts.

What you'll do…

  • Resolve customer queries, including account set-up, maintenance, sales, order tracking, product/pricing information, credit adjustments, returned merchandise, stock availability, ship dates and picking up information.
  • Provide impeccable customer service to Umbra consumers.
  • Ensure accurate and timely entry of customer orders.
  • Monitor and perform follow up related to inventory, shipping and invoicing ensuring on time delivery, as well as maintain and update customer web portals as required.
  • Provide accurate and timely information and maintain relationships with Buyers, Sales Representatives (internal and external), Sales Managers, Retail Customers, Consumers, and the general public.
  • Attend local Tradeshows, as necessary.

What you’ll bring…

  • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have an appreciation for design.
  • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You are agile and adept at working in a multi-stakeholder environment. You appreciate the nuances of a private, non-corporate company environment.
  • That’s not all!: You are a critical thinker, with a “business first” approach. You are confident and persuasive with unquestionable integrity. You are proficient at active listening. You are a strong team player, encouraging collaboration, someone who can develop and maintain effective working relationships across all levels of the organization.
  • Experience: Minimum 2-5 years’ customer service experience in consumer goods. Advanced communication skills (phone, fax, and email correspondence). Ability to manage multiple priorities and task simultaneously. Previous experience working in a manufacturing warehouse environment and with online ERP Systems.
  • Technical: Strong proficiency in MS Office applications, proficient in SAP.
  • Education: Minimum Secondary School diploma. A recognized College Diploma is strongly preferred.

What we bring…

Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Customer Service Coordinator” in the subject line.

 



Senior Marketing Manager; Toronto, Ontario

2017-06-22

Full Time Employment

About this role…

Are you a data-savvy senior Marketing leader with an appetite for building a world class marketing team? Showcase your broad range of trade, product and digital marketing expertise on the global stage and move your career to the next level!

What you'll do…

Leading the launch of several Marketing initiatives and strategies to propel double-digit sales growth, the Senior Marketing Manager will possess relevant expertise in the following marketing disciplines:

  1. Trade:
    • Tradeshow management
    • Planograms and in-store merchandising
    • Customer catalogue management
  2. Digital Marketing:
    • Community management and social media
    • Email marketing, including B2B and B2C
    • Public relations and Company-sponsored community events
    • Consumer- facing website
    • B2B website
    • Own and manage collateral calendar for the marketing organization and develop content with brand studio
  3. Product Marketing:
    • Create tools and programs, and develop plans to roll out collateral and activities centered around selling specific products (both B2C and B2B)
    • Work with product management team to develop and roll out product descriptions, positioning and value propositions
    • Manage online portal to facilitate sharing of tools across organization
    • Manage communication and rollout of tools and collateral across the organization

What you’ll bring…

  • Experience/ Education: 6+ years of marketing experience in B2B and B2C environments with digital marketing and product marketing absolutely necessary. CPG experience is highly preferred. 3+ years’ hands-on experience building and managing digital marketing teams. Experience working with sales teams to develop marketing tools, programs and campaigns to drive increased sales essential; field sales experience an asset. MBA preferred; BA in Marketing or related business discipline required.
  • Technical Skills: Well-developed data analytical skills with polished presentation style. Knowledge and/or experience with SEO/SMO, influencer campaigns, planograms, in-store merchandising and management of retailer relationships are all strongly preferred.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal-oriented high achiever. You are agile and adept at working in a multi-stakeholder environment.
  • Attitude: You have a positive attitude, strong work ethic and can adapt to changing priorities. You have an appreciation for design.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization.
  • Organization Skills: You thrive in a fast-paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You can prioritize team efforts and meet tight deadlines.

What we bring…

Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Senior Marketing Manager” in the subject line.

 



Product Designer, Toronto, Ontario

2017-10-17

Full Time Employment

About this role…

Are you a well-rounded Designer with an insatiable curiosity and a strong understanding of home trends, consumer behavior, design principles, and production know-how?

We are seeking a talented experienced Designer to join the Umbra Studio and manage all aspects of product development from design specification to launch. Our ideal candidate is both passionate and driven and will work closely with our team to create functional and decorative innovations.

What you'll do…

  • Develop a range of innovative products in a wide range of materials including wood, plastic, metal and fabric
  • Produce accurate 2D and 3D product specifications and drawings and account for cost, ergonomic, safety and manufacturing limitations
  • Continually search and identify new product ideas, designs, materials and production techniques
  • Collaborate with a multi-disciplinary team that includes Category Managers, Designers, Developers in Asia, Marketing, and Sales
  • Create prototypes as required for approval and customer presentations
  • Communicate effectively and extensively throughout the design process with Graphic Designers, Product Development and Quality Control, Marketing/Sales teams
  • Attend trade shows, vendor and client presentations as required
  • Maintain regular contact with design community

What you’ll bring…

  • Education: Post-secondary degree/diploma in industrial design or relevant experience.
  • Experience: Minimum 5 years of work experience as an Industrial Designer. Knowledge of a wide variety of materials and manufacturing processes, especially plastics. Complete understanding of design for manufacturing, including knowledge of capabilities and limitations. Creative problem solving and analytical skills. Preference will be given to those with housewares experience.
  • Passion: You have a passion for design that solve real life problems in order to bring successful products to markets.
  • Design Sense: You have a strong design awareness and ability to translate trends into commercially viable designs. You are driven to design user-focused products and are enthusiastic to be part of the entire design process. You have a sound understanding of assortment planning and putting themes and collections together.
  • Technical: You have exceptional 2D skills like hand sketching, Keyshot, Illustrator and Photoshop rendering. You are equally skilled with 3D CAD. Experience with SolidWorks required.
  • Model making: You love working with your hands and will eagerly show off your exceptional model/prototype making skills in our workshop.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal-oriented, high achiever. You appreciate the nuances of a private, non-corporate company environment.
  • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective relationships with co-workers. You love to work with others who are as passionate about design as you are to achieve common goals.
  • Communication: You are comfortable and confident presenting designs and responding to questions.

What we offer…

Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture. We value our unique work space, our global mindset and our distinct design-centric culture.

We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this captures your imagination, please send your resume and portfolio (as a link or a PDF no larger than 2MB) tojobs@umbra.com, referencing “Product Designer” in the subject line. Please include both individual and group work in your portfolio and explain the role you played in your group work.

 



EDI Specialist, Scarborough, Ontario

2018-02-26

Full Time Permanent

About this role…

Are you an experienced EDI Application Developer skilled in onboarding EDI-related partners and transactions?

If you are a structured thinker who independently analyzes EDI requirements, initiates testing and resolves mapping to third-party systems for order processing, this will be the ideal job for you!

What you'll do…

  • Initiate and coordinate timely and error-free onboarding of all EDI related partners and transactions including completing onboarding documents, mapping and testing the full process with six partners at a time
  • Create and analyze partner requirements, IDOCS (X12 and EDIFACT) and SAP documents ensuring orders, shipments and invoices data are correctly mapped for all scenarios in Dell Boomi
  • Test in QAS to confirm data matches of all test scenarios and provide technical analysis
  • Successfully map one third-party partner per week and develop an organized workflow to report weekly on mapping statuses and estimated time of arrivals (ETAs)
  • Own the full cycle and overall timeline from onboarding, connectivity, testing and moving to production
  • Participate and deliver EDI projects on time and on budget and perform other duties as assigned

What you’ll bring…

    • Minimum of 5 years’ experience in EDI administration, app development, analysis or in a similar role required
    • Experience ideally should include SAP IDOC and Dell Boomi
    • University degree in Computer Sciences, Information Technology, Business Technology Management or any related field is required (certification in Microsoft MCSE is an asset)
    • Strong knowledge of order processing, enterprise architecture principles and best practices is necessary
    • Solid business acumen and technical aptitude with proven abilities to analyze and resolve EDI- related problems in a fast-paced environment
    • li>
Demonstrated ability to plan, organize and manage multiple fast-moving projects concurrently within strict deadlines and budget constraints
  • Structured thinker with polished professional presentation and well-developed communication and interpersonal skills
  • Excellent problem solving, time management and organization skills with a strong sense of urgency
  • Indisputable integrity as well as credibility and demonstrated ability to influence and motivate others
  • Strong work ethic with proven ability to adapt to changing priorities with a positive attitude
  • Mature analytical and evidence-based decision-making style
  • Entrepreneurial spirit with an appreciation for design, trends and housewares

What we offer…

Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture. We value strong business leaders with a global mindset.

We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RSP programs, as well as more exciting things like continuous learning opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

How to apply …

If this grabs your attention, please send your resume to jobs@umbra.com, referencing “EDI Specialist” in the subject line.

 



PRODUCT LINE MANAGER; Scarborough, Ontario

2018-03-16

Full Time Employment

About this role…

Are you looking to advance your career by developing functional housewares as part of the Product Development and Design team? br>
Are you an analytical, strategic thinker who sees the bigger picture and executes with decisiveness and a sense of urgency?

Are you a team player passionate about high quality, original product creation and development for the modern home?< br>
Read on!

What you'll do…

  • Deliver Great Product: You will manage product lifecycle from concept to launch for Kitchen and Waste Cans. You will provide leadership and direction to the design and sourcing teams. You will collaborate with design, marketing, and sourcing to develop products on schedule that compliment and/or expand the current product portfolio.
  • Drive Sales and Profit Growth: You will identify product design growth opportunities for the global market. You will achieve category sales and margin growth objectives in support of speed to market goals.
  • Be the Category Expert: You will research and analyze the competitive global market to build a market map and identify consumer trends. You will manage your category product assortment and establish market pricing. To make this happen, you will coordinate and facilitate brainstorming sessions, packaging and artwork briefs, sourcing meetings and product line reviews.

What you’ll bring…

  • Experience & Education: Minimum 3 years’ experience in consumer goods; preferably in functional home products industry with experience dealing with global retail market. Post-secondary degree or equivalent with a preference for Product Design, Design Engineering & Manufacturing, Injection Molding, Business, Marketing or similar program.
  • Technical: Proficiency in Excel, PowerPoint, Product Management Systems with a strong attention to detail and highly organized.
  • Communication: You’re an active listener who promotes open dialogue and facilitates decision making. You have a strong ability to write reports and business correspondence. You are prepared and confident presenting information, get to the point and handle questions adroitly.
  • Critical Thinking: You are a versatile thinker, applying common sense and objectivity to evaluate and determine a solution. You balance an analytical approach with a people-centric perspective when problem solving. You are confident and persuasive with unquestionable integrity. You are a strong team player with demonstrated ability to influence and motivate others.
  • Business Acumen & Decision Making: You take a “business first” approach, anticipating business needs and applying expertise within this context. You are open minded and assertive in pursuing issues to closure. You provide input to create improved processes that increase efficiency and productivity. You thrive in a fast-paced environment and work effectively under pressure. You are responsive and self-motivated with a strong sense of urgency. You prioritize team efforts and meet tight deadlines.
  • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal-oriented high achiever with a strong work ethic. You are agile and adept at working in a multi-stakeholder environment. You appreciate the nuances of a private, non-corporate company environment.
  • Relationship Building: You have a positive attitude and adapt to changing priorities. You love product and have an appreciation for design. You encourage collaboration and are a team player who can develop and maintain effective working relationships across all levels of the organization
  • What we offer …

    Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric culture.

    We offer all permanent full-time associates incentive programs, group benefits and RSP, as well as more exciting things like continuous learning opportunities, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

    How to apply …

    If this grabs your attention, please send your to jobs@umbra.com, referencing “Product Line Manager” in the subject line.

     



    Director US Sales

    2018-04-17

    Full Time Permanent

    About this role…

    Are you a dynamic sales leader looking to expand your career with a globally recognized housewares brand?

    This career opportunity is a home-based role ideally suited to candidates in the Central and Eastern USA with frequent travel across North America, including to Global Headquarters in Toronto, Canada.

    What you'll do…

    • Collaborate with senior Company management to set account acquisition, revenue and gross margin goals to ensure Company profitability and growth
    • Develop and execute key sales growth strategies, tactics and action plans to expand customer base and meet or exceed revenue targets
    • Develop and maintain strong client relationships with key buyers and senior management to ensure profitable long-term customer retention
    • Recruit, hire, coach, develop and lead teams of national account sales managers, regional sales representatives and agents. Establish sales targets and assess performance relevant to account and territory potential, taking corrective action to ensure high-performing and highly motivated sales organization
    • Work with Ecommerce staff to ensure effective sales integration with retail brand partners across all channels to maximize sales opportunities and market penetration
    • Meet with key clients, assisting sales staff with maintaining relationships and negotiating and closing orders
    • Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion. Review and analyze sales performance against programs, budgets and plans to determine effectiveness
    • Partner with Marketing management to develop new product launch materials, effective sales tools, training and collateral to support sales force activities, improve market positioning and meet sales goals
    • Oversee organization and staffing of national tradeshows, open houses and related sales promotional events to raise brand awareness and generate sales leads and orders
    • Assess competitive landscape across all product categories and make recommendations to respond to competitor activities and meet client needs.
    • Stay abreast of and identify emerging market trends and new business growth opportunities in target markets for senior management consideration
    • Oversee delivery of exceptional customer service and appropriate escalation and resolution of customer issues to ensure complete customer satisfaction
    • Develop and manage sales budgets and forecasts, approving expenditures and explaining variances
    • Ensure effective two-way communication across all internal departments, including Marketing, Category Management, Finance, Logistics and Customer Operations, to support retail customer base, report customer feedback and identify product and competitor issues impacting sales

    What you’ll bring…

    • Experience: Minimum of 10 years’ progressive sales management experience with a solid track record of exceeding sales targets along with channel account management/business development expertise in a B2B, CPG or wholesale environment. Previous exposure to the houseware industry or working with a network of independent retailers and sales representatives is an asset. Ecommerce experience is strongly preferred.
    • Education: Equivalent of a post-secondary degree with a preference for Business, Marketing or similar program.
    • Technical Skills: Strong proficiency in Microsoft Office, Excel and Outlook with strong forecasting skills. Excellent skills in relationship building; sales leadership, prospecting and closing; negotiating and conflict resolution.
    • Working Conditions: You are comfortable working from your home office using Company-supplied tools. Regular travel throughout North America and to global headquarters is required up to 50% of the time.
    • Sales Leadership: You love building and leading high-performing sales teams. You’re a champion, leading by example, mentoring, training and guiding a sales team with a rigorous approach to resolving performance issues effectively.
    • Entrepreneurial: You are a goal-oriented high achiever. You’re results-driven with a history of exceeding expectations. You appreciate the nuances of a private, non-corporate company environment with a strong entrepreneurial spirit.
    • Attitude: You have a positive attitude, strong work ethic and are adaptable to changing priorities. You have a passion for home fashion design and contemporary trends.
    • Relationship Building: You are a collaborative team leader and player with a high level of emotional intelligence. You develop and maintain effective relationships with external accounts and internal corporate support staff across multiple departments.
    • Communication: You are an accomplished communicator who presents and interacts with presence and confidence at all levels including with executives and client leaders. You’re a proficient active listener, skilled at writing and presenting information in a compelling manner.
    • Organization Skills: You thrive in a fast-paced environment and have excellent time management and organization skills. You have a bias for action and a sense of urgency. You are self-motivated and work effectively under pressure.
    • Strategic Skills: You’re a strategic thinker with the ability to convert concepts into tactical plans effectively. You are objective in resolving concerns, and take a mature, analytical approach with a people-centric perspective when solving problems.
    • Integrity and Influence: You are confident, persuasive and have a high regard for integrity. You are a strong leader and brand ambassador with proven ability to influence and motivate.
    • others.

    What we offer…

    Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique work space, our global mindset and our distinct design-centric entrepreneurial culture.

    We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and 401k/RSP programs, as well as more exciting things like continuous learning and career growth opportunities, a generous employee product discount and recognition galore.

    How to apply …

    If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Director, US Sales” in the subject line.

     



    Sales Coordinator, Scarborough, Ontario

    2018-04-17

    Full Time Permanent

    About this role…

    Do you excel at managing customer accounts and supporting sales teams with solid presentation and analytical skills?

    Are you a meticulous self-starter who can effortlessly meet strict deadlines with a positive attitude?

    What you'll do…

    • Communicate with customer accounts daily and promptly to assist the Sales Manager understand issues and opportunities within each account.
    • Assist in the management and set up of accounts such as completing and maintaining Umbra merchandise item set ups, sample requests, preparing quotes and reviewing vendor compliance manuals
    • Review and investigate customer chargebacks and report findings to the Sales Manager
    • Participate in customer meetings and assist with presentations as needed
    • Assist in developing product planograms, customized product programs, quotes and presentations for customer and internal meetings
    • Prepare sales reports and analysis for management including reports on sales, account activity and product performance leveraging both internal programs and customer POS reporting systems.
    • Assist in other administrative duties as assigned

    What you’ll bring…

    • Equivalent of a university/college degree in Business Administration
    • Minimum 3 years’ experience in sales coordination, administration or in a similar role. Experience with major Canadian CPG retailors (e.g. HBC/Canadian Tire/Walmart) is preferred
    • Strong knowledge of Excel, Power Point and reporting tools is required; SAP knowledge is an asset
    • Well-developed sales reporting, problem solving, analytical and mathematical skills with high attention to detail
    • Demonstrated ability to independently resolve customer concerns in a fast-paced environment within strict deadlines
    • Demonstrated administrative and organizational abilities with well-developed time management skills
    • Ability to work independently and collaboratively as part of a team
    • Polished, calm professional presentation with well-developed communication and interpersonal skills
    • Excellent organization skills and a strong sense of urgency
    • Indisputable integrity as well as credibility and demonstrated ability to influence and motivate others
    • Strong work ethic with proven ability to adapt to changing priorities with a positive attitude
    • Mature analytical and evidence-based decision-making style
    • Entrepreneurial spirit with an appreciation for design, trends and housewares

    What we offer…

    A fast-paced and mind-blowing work experience like no other. Umbra is a special place where entrepreneurial and creative individuals thrive to make things happen. We value strong business leaders with a global mindset.

    We offer all permanent full-time associates competitive base compensation and incentive plans, group benefit coverage and RSP programs, as well as more exciting things like continuous learning opportunities, a generous employee product discount, recognition galore, an on-site gourmet café to treat yourself, and full gym facilities to work it off after. Overall, a pretty great place to work!

    How to apply …

    If this grabs your attention, please send your resume to jobs@umbra.com, referencing “Sales Coordinator” in the subject line.

     



    Customer Service Coordinator, German; Almere, The Netherlands

    2018-04-16

    Full Time Employment

    About this role…


    Do you love the customer more than anything else?

    Are you fluent (written and oral) in both English and German?< br>
    This is a fantastic opportunity to become part of the Umbra Customer Operations Team working to assist Sales and provide exceptional customer service to our accounts.

    What you'll do…

    • Build Strong Relationships: Provide accurate and timely information and maintain relationships with Buyers, Sales Representatives (internal and external), Sales Manager, Retail Customers, Consumers and the general public. Attend European Tradeshows when necessary.
    • Drive Continuous Improvement: Research and resolve customer queries including account set-up, maintenance, sales, order tracking, product/pricing information, credit adjustments, returned merchandise, stock availability, ship dates COD and picking up information.
    • Deliver Exceptional Customer Service Run sales reports, take orders via telephone, fax, and EDI, and respond to email inquiries. Proactively monitor outstanding order reports and routinely follow up with customers.
    • Problem Solve Review customer orders and clarify order discrepancies.

    What you’ll bring…

    • Experience : Minimum 2-5 years’ customer service experience in consumer goods; preferably giftware or home products industry. Experience in a manufacturing warehouse environment and online ERP systems knowledge an asset.
    • Technical Skills: Proficiency in excel, PowerPoint and Product Management Systems.
    • Languages required: Native German, English.
    • Education: Minimum secondary school diploma.
    • Entrepreneurial: You demonstrate a “no job is too small” mentality; you like to roll up your sleeves, jump in and get it done! You are a goal oriented, high achiever. You are agile and adept at working in a multi-stakeholder environment. You appreciate the nuances of a private, non-corporate company environment.
    • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have a passion and flare for design, fashion trends, colors and textures.
    • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective relationships with co-workers and customers alike.
    • Communication: You are proficient at active listening. You are comfortable presenting information and are able to respond to questions.
    • Business Acumen & Decision Making: You take a “business first” approach, apply expertise within this context. You demonstrate assertiveness in pursuing open issues to closure. You provide input to create improved processes that increase efficiency and productivity.
    • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You have excellent time management skills.
    • Critical Thinking: You are a versatile thinker, applying common sense and objectivity to evaluate and determine a solution. You balance an analytical approach with a people-centric perspective when problem solving.
    • I
    • ntegrity & Influence: You are confident and persuasive with unquestionable integrity. You are a strong team player with demonstrated ability to influence and motivate others.
    • How to apply …

      If this grabs your attention, please send your to jobs@umbra.com, referencing “Customer Service Coordinator, German” in the subject line.

       



      Design Representative; Toronto, Ontario

      2018-04-16

      Full Time Employment

      About this role…

      The Design Representative will support the Umbra Store as a sales associate, providing exceptional service to our customers.

      What you'll do…

      • Customer Service : You will positively promote company vision and core values through providing exemplary customer care. You will act as a Brand Ambassador by being positive, friendly, honest, respectful and professional. You will deliver excellent customer service to positively impact brand loyalty, purchase and repeat visits.
      • Sales: You will be passionate about the selling process, drive sales and show customers products that fit their needs. You will assist with achieving targeted sales results. You will be the authority on Umbra products, sharing the story behind the brand and each design.
      • Store Operations: You will participate in receiving and merchandising (this includes lifting heavy boxes). You will ensure calling customers regarding orders upon arrival and checking the hold room. You will maintain a neat, organized and on brand environment by cleaning store interior, washrooms, windows and patio.

      What you’ll bring…

      • Experience : 1+ years of retail or customer service experience. Proven sales ability in a retail environment (housewares and quality giftware). An interest or background in fashion or design. High energy and an outgoing personality.
      • Education: Post-secondary degree and/or diploma in retail, graphic and industrial design would be an asset.
      • Attitude: You have a positive attitude, strong work ethic and are able to adapt to changing priorities. You have a passion and flare for design, fashion trends, colors and textures.
      • Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective relationships with co-workers and customers alike.
      • Communication: You are proficient at active listening. You are comfortable presenting information and are able to respond to questions.
      • Business Acumen & Decision Making: You take a “business first” approach, apply expertise within this context. You demonstrate assertiveness in pursuing open issues to closure. You provide input to create improved processes that increase efficiency and productivity.
      • Organization Skills: You thrive in a fast paced environment. You have a strong sense of urgency, are self-motivated and work effectively under pressure. You have excellent time management skills.
      • Critical Thinking: You are a versatile thinker, applying common sense and objectivity to evaluate and determine a solution. You balance an analytical approach with a people-centric perspective when problem solving.
      • I
      • ntegrity & Influence: You are confident and persuasive with unquestionable integrity. You are a strong team player with demonstrated ability to influence and motivate others.
      • How to apply …

        If this grabs your attention, please send your to jobs@umbra.com, referencing “Design Representative” in the subject line.