online store help

The Umbra online store is here to help you explore all of Umbra's products. We also encourage you to visit your local Umbra retailer.


This section is intended to answer questions you may have about the store and how it works. If you have additional questions, please use this online form to contact us or call our customer service department toll-free in North America at 800-387-5122 or 1-416-299-0088. Customer Service Representatives are available to assist you Monday through Thursday 9am-6pm (EST) and Friday from 9am-5pm (EST).

Order Confirmation

An automatic order confirmation will be emailed to the address you provide. You may also receive other emails about your order. We will not use the email you provide for any other purpose unless you request that we do so.


Umbra is an international company, and prices you see in our webstore are those set for your country. Please take a look in the bottom top right hand corner of this page to ensure that you are shopping in the correct country. Also, be aware that if you live in one country but are shipping to an address in another country, you must click on the "Country Flag" (symbolized by your countries flag) link to reflect the address being shipped to. We regret that we cannot currently take online orders for every country. You are still welcome to explore our wide range of products for every room in the home and find a retailer near you at our Find a Retailer page. Many Umbra retailers will ship locally.

Privacy Policy

Umbra respects your privacy. Please see our privacy policy to understand how we safeguard the information you provide us when you order.

Check out our page for customer service or to provide feedback.