General Care
The Digital Frame is for indoor use only.
Cleaning
• Treat the screen gently. The screen on the Digital Frame can be scratched or broken. Use a solution of diluted isopropyl alcohol to clean. Mix 1 part water and 1 part 90% isopropyl alcohol. Dampen a soft cloth in the solution
and wipe screen.
DO NOT use paper towels or other wipes that are abrasive.
DO NOT use Windex or anything with ammonia in it. It can etch the screen surface and can cause the screen to go cloudy.
Caution
• Do not expose the Digital Frame to rain or moisture.
• Do not block the ventilation holes on the back of the unit at any time.
• Do not place the Digital Frame under direct sunlight, it may damage
the screen.
• Do not open the case of the Digital Frame. There is a risk of electric shock, and there are no user serviceable parts inside. Opening the case will void your warranty.
GETTING HELP
Trouble Shooting
The digital frame doesn't power on
• The power connector may not be securely inserted into frame
• Make sure the power adaptor is connected to frame and electrical
outlet properly. When you hit the power switch (even without
a card), you should see the Umbra logo start screen
Menu screen does not show up
• Ensure memory is inserted in proper orientation, do not force card into slot
• No files are on the memory card
• Incompatible file format
• Ensure file format is compatible
No picture appears after selecting photo function
• Incompatible file format or no picture in memory card
• Ensure there is at least one supported photo file (JPEG) format
on the memory card
• Device does not support TIFF, EPS, BMP, GIF or PSD formats
Video file does not play
• Memory card too slow
• You must use a high speed memory card to play videos
• If playing MPEG-II, you should use a CompactFlash card
• Check to make sure correct memory card source is selected
Music file does not play
• Check to make sure file is a compatible format
• Check to make sure correct memory card source is selected
The remote control does not work
• Check and replace battery if necessary
The alarm continually goes off
• Check if the alarm date defaults to current date on initial set-up.
• Change alarm date to a future date (eg. 2099)
Portrait photos appear in landscape format
• Photos cannot be adjusted in the frame and must be done on your
computer or camera. Change the orientation of the image to portrait
on your computer and then re-insert the memory card into the frame.
The frame only displays a few photos
• If your memory card uses U3 software, the U3 software is
blocking your photos from displaying. Currently, this software is not
compatible with this frame.
Frequently Asked Questions
Q: Is the LCD screen touch-screen operated?
A: The LCD screen is not touch-screen operated. You must use the buttons
on the frame or the remote control to operate it.
Q: Can I switch slideshows between different cards connected to the frame?
A: Yes, the digital frame can view photos from various sources (memory cards or camera) connected to the frame at the same time.
Q: Why don’t the buttons at the back work when I press them?
A: You have to hold down the buttons for 5 seconds to activate.
Q: Can the digital frame edit photos from the memory card?
A: No, the digital frame cannot edit files from external sources.
Q: Can I print photos from the digital frame?
A: No, the digital frame does not support printing photos directly.
Q: Will my camera work with the digital frame?
A: No, you will have to use compatible memory cards to view photos.
Q: Why can I not see the memory cards on my computer when I connect
the frame to my computer with the USB cable?
A: Not all computers are compatible with the frame. If your computer
is not compatible, you will not be able to use this feature.
Q: Will the digital frame play my videos or songs during the slideshow?
A: The slideshow will automatically play music in the background during the slideshow. The slideshow does not play video files. You have to go to video mode to play video files.
Q: Can I turn off the music when watching a slideshow?
A: The music automatically plays with the show (if there is a music file in the same source as the photos). To turn off, use the volume control.
Q: Can I change the proportions of the image on the screen?
A: You can reset the image to its original scale by pressing the SELECT button on the remote.
Service and warranty
All Umbra products are of original design and carry a limited* one-year guarantee from the date of purchase. Please return any defective goods, with receipt, to your place of purchase for replacement. All products shown are produced from original work. All copyright and trademark rights in the distinctive appearance of these products are owned by Umbra LLC.
Need Help? Call: 1-800-387-5122 (in Canada or U.S.A.),
+31 36 549 5422 (in Europe)
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